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One Hit Wonder
Ashleigh Salazar
One Hit Wonder
September 7, 2023

pissed costumer

  • September 7, 2023
  • 1 reply
  • 18 views

I don’t understand why I keep getting charged twice when I make a payment and this is the second time this has happened and was NOT resolved the first time either 

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    1 reply

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    September 8, 2023

    Hi @Ashleigh Salazar, I am sorry that your situation has not yet been fully resolved.
    However, upon reviewing the contact you made with our support, I noticed that the Apple invoice they requested hasn't been sent, which is necessary for them to update your email and investigate the double payment issue.
    Since the community is an open internet forum and we prioritize your security, we don't request personal data here. In light of this, I recommend that you reach out to our support team once more and provide them with the requested information to facilitate the completion of the investigation.
     

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