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One Hit Wonder
Domie Chungu
One Hit Wonder
August 27, 2023
Answered

payment not possible

  • August 27, 2023
  • 1 reply
  • 37 views

Hi,

 

My deezer can't accept payment.

 

It was on an auto payment and then it brought a.message that payment plan has changed. Since then I can't pay.

 

Please help as I have so many playlists and favourites in my account.

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      Best answer by Nina Nebo

      Hi @Domie Chungu !

      On which device are you having this issue? 

      Can you reinstall the app?

      Check that your payment method is updated from the website, not the mobile app! 

      Here is more info on how to do it: 

      https://support.deezer.com/hc/en-gb/articles/214349045-Manage-Your-Deezer-Subscription-Payments

       

      or you can contact Deezer support in link below 

      Submit a request or Chat 

      https://support.deezer.com/hc/en-gb/requests/new

       

      1 reply

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      August 27, 2023

      Hi @Domie Chungu !

      On which device are you having this issue? 

      Can you reinstall the app?

      Check that your payment method is updated from the website, not the mobile app! 

      Here is more info on how to do it: 

      https://support.deezer.com/hc/en-gb/articles/214349045-Manage-Your-Deezer-Subscription-Payments

       

      or you can contact Deezer support in link below 

      Submit a request or Chat 

      https://support.deezer.com/hc/en-gb/requests/new

       

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