Answered

payment not possible

1 year ago
August 27, 2023
1 reply
27 views

Domie Chungu
Tiny Dancer

Hi,

My deezer can't accept payment.

It was on an auto payment and then it brought a.message that payment plan has changed. Since then I can't pay.

Please help as I have so many playlists and favourites in my account.

Best answer by Nina Nebo

Hi @Domie Chungu !

On which device are you having this issue?

Can you reinstall the app?

Check that your payment method is updated from the website, not the mobile app!

Here is more info on how to do it:

https://support.deezer.com/hc/en-gb/articles/214349045-Manage-Your-Deezer-Subscription-Payments

or you can contact Deezer support in link below

Submit a request or Chat

https://support.deezer.com/hc/en-gb/requests/new

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Nina Nebo
Deezer Legend
5081 replies
Answer
1 year ago
August 27, 2023

Hi @Domie Chungu !

On which device are you having this issue?

Can you reinstall the app?

Check that your payment method is updated from the website, not the mobile app!

Here is more info on how to do it:

https://support.deezer.com/hc/en-gb/articles/214349045-Manage-Your-Deezer-Subscription-Payments

or you can contact Deezer support in link below

Submit a request or Chat

https://support.deezer.com/hc/en-gb/requests/new

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