Hi @Gavina.Johnson !

Did you receive an email from Deezer notifying you of suspicious activity !?

If is so you need protect your Deezer acount to click the reset your password link in the email.

Look links below for help 

https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

https://www.deezer.com/password/reset

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000058285

@Gavina.Johnson

Are you logged  it to the right account ?

https://support.deezer.com/hc/en-gb/articles/115003846785-Where-Has-My-Music-Gone-

If your account looks different (e.g. you can't find your playlists, favorite tracks or podcasts), it's possible you've logged in to a second account created with a different email address.

If you have recently upgraded, you'll need to check the payment has been completed and that your login details are correct.

Why Isn't My Deezer Premium Subscription Plan Working?

If you're a Deezer Premium, Deezer Family or Deezer HiFi user and you discover that you cannot use all your paid features, here are some of the most common reasons why your Deezer subscription might not be working.

• You've logged into another account. If you have more than one Deezer account, please check that you've logged into the correct account
• Your trial has ended. Check your subscription status using the steps in the section below to see if your free trial offer has ended
• Your payment was refused. If you're paying for Deezer with a debit or credit card, your payment should be completed almost immediately

  Tip: See our article on refused payment for troubleshooting tips

• Your payment is being processed. If you've paid through your mobile provider or a third-party service, such as Apple, it can take up to 48 hours to process

How to check your Deezer subscription status

iOS Android

1. Go to Settings 
2. Select Account management 
3. Select Manage my subscription

   You will be able to view your current subscription, the date it began and the date it will end

How to check your Deezer subscription status

Desktop

1. Go to your profile 
2. Select Account Settings
3. Select MANAGE MY SUBSCRIPTION

   You will be able to view your current subscription, the date it began and the date it will end

Tip: Select See plans to view all the plans that are available to you

https://support.deezer.com/hc/en-gb/articles/213810329-Why-isn-t-my-Deezer-Premium-subscription-working-