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One Hit Wonder
Alex.UA
One Hit Wonder
August 8, 2023
Answered

HiFi not showing

  • August 8, 2023
  • 3 replies
  • 121 views

Hi there,

I've recently paid for HiFi, but after few days subscription dropped to Premium and hifi option not even available.

Any ideas what's going on?

 

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Best answer by GropplerZorn

Hey there @Alex.UA 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

3 replies

GropplerZorn
Superuser
GropplerZornAnswer
Superuser
August 8, 2023

Hey there @Alex.UA 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

Deezer Legend
    One Hit Wonder
    Alex.UAAuthor
    One Hit Wonder
    August 8, 2023

    Thanks buddy. Already did that. While waiting for ticket to be solved wanted to hear if its common problem

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    August 30, 2023

    Hi @Alex.UA, the situation you described is not a common problem.
    To provide clarity on your situation, gathering personal information would be necessary. However, due to our status as a public channel, this approach wouldn't ensure your security.
    Therefore, I recommend that you wait for a response from our Customer Support team.

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement