Hey there @Alex.UA 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

Thanks buddy. Already did that. While waiting for ticket to be solved wanted to hear if its common problem

Hi @Alex.UA, the situation you described is not a common problem.
To provide clarity on your situation, gathering personal information would be necessary. However, due to our status as a public channel, this approach wouldn't ensure your security.
Therefore, I recommend that you wait for a response from our Customer Support team.