Hi there,
I've recently paid for HiFi, but after few days subscription dropped to Premium and hifi option not even available.
Any ideas what's going on?
Best answer by GropplerZorn
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Userlevel 7
+17
- Deezer Legend
- 893 replies
-
8 August 2023
- Answer
Hey there
just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.
here is the link → https://support.deezer.com/hc/en-gb
Thanks buddy. Already did that. While waiting for ticket to be solved wanted to hear if its common problem
Userlevel 7
+5
Hi
To provide clarity on your situation, gathering personal information would be necessary. However, due to our status as a public channel, this approach wouldn't ensure your security.
Therefore, I recommend that you wait for a response from our Customer Support team.
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