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Subscription and payments

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  • 973 Topics
  • 4,389 Replies
973 Topics
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Runaway Baby
natanael.costa.376Runaway Baby
asked in Subscription and payments
subscription

My number is 11 953747322 and ive conect on my account as tim have free subscription my email is natanael11israel@gmail.com please turn my acount premium

121
Yula
Moderator
1 year ago
AMNMSC
Runaway Baby
AMNMSCRunaway Baby
asked in Subscription and payments
Price hike from 5.99€ to 10.99€ for personal acc

Hey, so fer as long as Ive known ive payed 4.99 or 5.99€ not sure, this month i get a charge from Deezer for 10.99€ .. I live in Europe - Slovenia.. Tbh I don't read a lot of mail because it's just too many. Has this happened to anyone else? Was there a warning? Whats the reason for 100% price increase? Someone from the admin team or at least someone in the know let me know please. I love Deezer, but considering this, I might change to another streaming service. Thanks

1122
AMNMSC
Runaway Baby
1 year ago
M
Runaway Baby
McCaneRunaway Baby
asked in Subscription and payments
Annual family subscription?

I am choosing which hifi music apps to purchase for my family. Do you offer annual family plan with some discount?  To be honest, I would prefer other apps over deezer if you couldn’t provide good price for family. Thanks

721
GropplerZorn
Deezer Legend
1 year ago
A
Runaway Baby
Anthony FoxRunaway Baby
asked in Subscription and payments
Updated subscription

Hello, I wanted to upgrade to another subscription when the current one ends, however I was charged right away. I had more than a couple of weeks left on my premium subscription. Is it possible to claim these days back? Kind regards, Anthony

212
A
Runaway Baby
1 year ago
E
Tiny Dancer
Emmy.DecormeTiny Dancer
asked in Subscription and payments
Compte etudiant

b

291
Yula
Moderator
1 year ago
H
Runaway Baby
hbobRunaway Baby
asked in Subscription and payments
Unable to subscribe to Premium plan as Yettel user

Hello,I am unable to re-subscribe to Premium plan as an existing user, since last week after signing a new contract with Yettel. The Android app won't accept new code for registration, as shown in the attachment.  

862
Yula
Moderator
1 year ago
P
Runaway Baby
PeterB-NLRunaway Baby
asked in Subscription and payments
I am about to cancel my subscription due to the endless FLOW Christmas !

Hi Deezer A few months ago I signed up hoping your service would be up-to-par by now after having tried it before. After adding loads of albums and artists to my selection the “ Flow” option became reasonably useful.At Christmas I have used the Flow Christmas Mood for 1 friggin day and now these Christmas songs are haunting me to death. Each and every time I try to use Flow it starts with Christmas.Guys I am DONE with Christmas...had enough….no more please.I cannot understand that playing a few songs during Christmas Dinner would wreck my built-up Flow completely to a situation where there is nothing left but Christmas, X-mas and Santa songs.So FIX THIS or I will cancel my subscription ! 😡Seeing the fair amounts of complaints in the community it is clear to me that I am not the only one having this issue. 

392
P
Runaway Baby
1 year ago
D
Runaway Baby
Dankamic80Runaway Baby
asked in Subscription and payments
resubscribe

Had the free trial (family), cancelled the free trial as i didn't want it to roll over, was just testing deezer to see if i like it. I do.  I want to keep the plan, but i an unable to manage the subscription. On the manage my subscription page it says "family plan ending on *date*)  but I cannot change anything and there's a little padlock in the top right corner. Have tried login to website and tried via app.  Cannot change it!

582
Johnathan.Deezer
1 year ago
H
Runaway Baby
Hewitt28Runaway Baby
asked in Subscription and payments
subscription paid teice

subscribed twice in error once to premium and knce to family?    so 14.99 and 21.99 both taken out off account via apple pay is there anythjng i can do? pay?   

272
Johnathan.Deezer
1 year ago
D
Tiny Dancer
Djodje MaksimovicTiny Dancer
asked in Subscription and payments
Don't want to pay higher price

Why am I now charged for €10? If you’re going to continue to do so, I have no reason to continue using Deezer as there are much cheaper platforms offering same. I’ve been Deezer user for years, but this is unacceptable! I also want to request a refund!!!

221
Johnathan.Deezer
1 year ago
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Luis Arias
asked in Subscription and payments
My account disappeard

My account disappeared, I couldn't log in, so I sent a "forgot my password" request and when I finally logged in, it was a new account and all my music and everything was gone. I've had a Premium account for a long time and it says I have a free account. Please help!!!

1258
A
1 year ago
A
Tiny Dancer
Abdi.AdamTiny Dancer
asked in Subscription and payments
Subscription payment dispute

Please advise on the charge of 17.99 on my card for the current subscription period as opposed to the usual 4.49 usd Abdi

763
A
1 year ago
K
Runaway Baby
Kakha JintcharadzeRunaway Baby
asked in Subscription and payments
subscription

I wanted a one month trial, But I deducted the amount from the account, I wont cancel subscription 

191
Superschlumpf
Deezer Legend
1 year ago
S
Tiny Dancer
Stipe MilisicTiny Dancer
asked in Subscription and payments
renewal of plan

I cant renew my plan today is the last day…. No options for credit card or payment

361
Superschlumpf
Deezer Legend
1 year ago
O
Runaway Baby
OlichkaOlaRunaway Baby
asked in Subscription and payments
Deezer family

Hi. How can I add my kids account to deezer family. I chose and paid for this option.Please, send me instruction. 

881
A
1 year ago
Micka Ouari
Runaway Baby
Micka OuariRunaway Baby
asked in Subscription and payments
My gift card dissapeared to due non available payment

Hey , I added a gift card to my account and i just realised my bank account was empty , ( they take 0.01 $ to make sure to link a bank account to a deezer account 1 week later) So the payment got declined and i got sent back from premium to free deezer.When i realised it , I added some founds but I couldn’t re-use the same gift card.So I basicly lost 3 mounths and 3 weeks ‘-- Is there a way to re-enable my gift card ? If you could help me , you’d be amazing :) Micka 

492
Micka Ouari
Runaway Baby
1 year ago
N
Runaway Baby
ninakirovskiRunaway Baby
asked in Subscription and payments
price of subscription

what is going on, sice when you have chanced price of subscription, till last month was 4,99€ and now.10,99...... hell no......bye bye Dezzer

402
Johnathan.Deezer
1 year ago
K
Runaway Baby
korchihichamRunaway Baby
asked in Subscription and payments
subscription

hello, I don't know why I was charged more than was expected before, normally I pay 70.49 Dhs per month but now I have been charged 193.00 Dhs. please help me

496
A
1 year ago
A
Runaway Baby
Alex SupertrampRunaway Baby
asked in Subscription and payments
Promo 1 for 3 months not set up well!

Hi, I paid for for promo 1 for 3 months yesterday 10th January. I understand my next payment should be 10 of April. But you confirmation said I would be charged 10th of February. Can you please clarify? Cheers,  Alex Supertramp

372
A
Runaway Baby
1 year ago
R
Tiny Dancer
Randy MorenoTiny Dancer
asked in Subscription and payments
Resubscibe

Credit card compromised, trying to resubcscribe with new card  ut it is not allowing me too.

212
GropplerZorn
Deezer Legend
1 year ago
D
Runaway Baby
DiegomagalRunaway Baby
asked in Subscription and payments
subscription

 Anyone been charged but not activated?

111
A
1 year ago
N
Runaway Baby
Ncedo.LanguzaRunaway Baby
asked in Subscription and payments
subscription fee

I have been using Deezer since 2016 based in South Africa and Namibia. My subscription (family plan) went from USD7.49 to a unreasonable USD17.99 over night. I unfortunately have to consider changing service providers as this amount is to high for me. What does @Deezer recommend I do as this is to high for me? 

1693
Jaime.Deezer
Community Manager
1 year ago
E
Runaway Baby
elina.rahikainen
asked in Subscription and payments
cancel

Hey, cancel my account eron deezer. I get A message that says my informations are in danger to leak from Deezer. 

691
Jaime.Deezer
Community Manager
1 year ago
A
Runaway Baby
abilawaisseRunaway Baby
asked in Subscription and payments
gift card Monizze

Hi,I bought from Monizze deals a gift card for deezer Family. I entered the code, but my account did bot update from Premium to Family. What can I do?Abi 

351
Jaime.Deezer
Community Manager
1 year ago
4
Runaway Baby
420alienRunaway Baby
asked in Subscription and payments
Deezer premium

I got the 5.99 for 12months of deezer but it saying my renewal date will be next month? 

724
Jaime.Deezer
Community Manager
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE