Problem with independent account deezer

Question

Hello, Recently our family account expired, so we renewed our subscription. Except i had an independent account, and now this independent account is not part of the family anymore. I basically lost my account (when I log in to it I am on deezer free, even though I paid the family subscription!). Thank you for your help, this is a big problem as I had more than 10 thousand songs saved in my playlists, and I have paid for a service which I am not getting.

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Best answer by Nina Nebo 10 October 2023, 09:00

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Nina Nebo · Accepted Answer

Hi @Pablito811!Every Family Deezer plan have an admin . I think that admin need add yourindependent account again to your Deezer family .How to join a Family as an independent accountEnsure that the Admin account and the account that you want to join with are in the same country.Note: You must have a Deezer Free account in order to join a Family. This means that if you are a Deezer Premium subscriber, you must unsubscribe from it and wait for your current period to end before joiningAn invite will have been sent to you from the Admin of the Family account. Select the linkSelectACCEPT INVITEEnter your login details or selectSign upif you don't have a Deezer accountA message will appear asking you to verify whether the correct account is selectedSelectYES IT'S MY ACCOUNTif it is your accountNote: SelectCHANGE ACCOUNTif an incorrect account is displayedhere is helpful linkshttps://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Familyhttps://support.deezer.com/hc/en-gb/articles/360007641517

How to join a Family as an independent account

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