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i dont use u still take money frim my account!

  • 18 October 2023
  • 3 replies
  • 30 views

Hello, I don't understand 


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3 replies

Userlevel 7
Badge +17

hello there @habzia4 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

Userlevel 7
Badge +12

 

hi @habzia4 !

If you are subsribe to Deezer ,they will charge you even if you do not use Deezer  . 
I think you need unsubscribe from Deezer .

 

here is helpful link

Cancel Your Deezer Subscription

https://support.deezer.com/hc/en-gb/articles/214349245-Cancel-Your-Deezer-Subscription-

Userlevel 7
Badge +5

Hi @habzia4, sorry to hear that you're experiencing this issue, and thanks to @GropplerZorn  and @Nina Nebo for your help.

As the Community is an open internet forum, and we prioritize your security, we do not request personal data here.

The situation you are encountering may be related to having more than one Deezer account.

To clarify this situation, please follow the procedure suggested by our Super Users @GropplerZorn  and @Nina Nebo and contact our Customer support.