Skip to main content
One Hit Wonder
eavvandam
One Hit Wonder
October 23, 2023
Answered

Problem with premium acdount songs limited to 30 seconds

  • October 23, 2023
  • 4 replies
  • 805 views

I have a premium account and suddenly can only listen to  30 seconds of each song. This is driving me crazy as I only can find comments from people having this problem on free versions. 

      This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
      Best answer by awesomemac

      Hi,

      It could be possible that your are using the wrong email address. Please check your email address, just to be sure.

      4 replies

      Nina Nebo
      Superuser
      Nina Nebo
      Superuser
      October 23, 2023

       

      Hi @eavvandam !

      maybe links below can help you 

      Problems With Playing Music On Web

      https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Web

       

      Problems With Playing Music On Mobile

      https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

      💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
        awesomemac
        Superuser
        awesomemacAnswer
        Superuser
        October 23, 2023

        Hi,

        It could be possible that your are using the wrong email address. Please check your email address, just to be sure.

          GropplerZorn
          Superuser
          GropplerZorn
          Superuser
          October 23, 2023

          hey @eavvandam ,

          getting 30-second song previews is almost certainly an indication that your account is being recognized as a deezer free account and not a deezer premium account.

          as @awesomemac suggested, you could have used an incorrect email address or something similar. If that doesn’t resolve your issue, I would suggest opening a ticket with deezer support so they can assist you.

          here is the link → https://support.deezer.com/hc/en-gb

          Deezer Legend
            Nina Nebo
            Superuser
            Nina Nebo
            Superuser
            October 24, 2023

             

            @eavvandam 

            Did you check your Deezer subscription status ?

            Maybe you are on Deezer free like @GropplerZorn said .

             

            How to check your Deezer subscription status

            iOS Android

            1. Go to Settings Settings.png
            2. Select Account management 
            3. Select Manage my subscription

              You will be able to view your current subscription, the date it began and the date it will end

            Tip: Select See plans to view all the plans that are available to you

             

            Desktop

            1. Go to your profile Profile.png
            2. Select Account Settings
            3. Select MANAGE MY SUBSCRIPTION

              You will be able to view your current subscription, the date it began and the date it will end

            💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
              TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement