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Staff Sgt Kaiten
One Hit Wonder
Staff Sgt Kaiten
One Hit Wonder
October 18, 2023
Answered

need help with my subscription

  • October 18, 2023
  • 2 replies
  • 24 views

Hello I am being charged for the use of Deezer when I'm not being used for it I would like to speak to someone about this. I have proffaswell

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    Best answer by Nina Nebo

    hi @Staff Sgt Kaiten 

     

    I think if you have any subscription (except free ) Deezer will charge you even if you do not use Deezer .

     

    also you can contact Deezer support or Chat

    https://support.deezer.com/hc/en-gb

    2 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    October 18, 2023

    hi @Staff Sgt Kaiten 

     

    I think if you have any subscription (except free ) Deezer will charge you even if you do not use Deezer .

     

    also you can contact Deezer support or Chat

    https://support.deezer.com/hc/en-gb

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      October 19, 2023

      Hi @Staff Sgt Kaiten, sorry to hear that you are experiencing this issue.

      Since the Community is an open internet forum and we prioritize your security, we do not request personal data here.

      As our Super User Nina mentioned, the most effective way to resolve your situation is to contact our Customer Support.

      To help them better understand the situation, please provide a screenshot of the most recent payment made for your plan.


       

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