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need help with my subscription


Staff Sgt Kaiten
Runaway Baby

Hello I am being charged for the use of Deezer when I'm not being used for it I would like to speak to someone about this. I have proffaswell

Best answer by Nina Nebo

hi @Staff Sgt Kaiten 

 

I think if you have any subscription (except free ) Deezer will charge you even if you do not use Deezer .

 

also you can contact Deezer support or Chat

https://support.deezer.com/hc/en-gb

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2 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 5073 replies
  • Answer
  • October 18, 2023

hi @Staff Sgt Kaiten 

 

I think if you have any subscription (except free ) Deezer will charge you even if you do not use Deezer .

 

also you can contact Deezer support or Chat

https://support.deezer.com/hc/en-gb


Leonídia.Deezer
Alien SuperStar
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Hi @Staff Sgt Kaiten, sorry to hear that you are experiencing this issue.

Since the Community is an open internet forum and we prioritize your security, we do not request personal data here.

As our Super User Nina mentioned, the most effective way to resolve your situation is to contact our Customer Support.

To help them better understand the situation, please provide a screenshot of the most recent payment made for your plan.