I have a premium account and suddenly can only listen to 30 seconds of each song. This is driving me crazy as I only can find comments from people having this problem on free versions.
Best answer by awesomemac
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Userlevel 7
+12
- Deezer Legend
- 2100 replies
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23 October 2023
Hi
maybe links below can help you
Problems With Playing Music On Web
https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Web
Problems With Playing Music On Mobile
https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile
Userlevel 7
+5
- Deezer Legend
- 576 replies
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23 October 2023
- Answer
Hi,
It could be possible that your are using the wrong email address. Please check your email address, just to be sure.
Userlevel 7
+17
- Deezer Legend
- 885 replies
-
23 October 2023
hey
getting 30-second song previews is almost certainly an indication that your account is being recognized as a deezer free account and not a deezer premium account.
as
here is the link → https://support.deezer.com/hc/en-gb
Userlevel 7
+12
- Deezer Legend
- 2100 replies
-
24 October 2023
Did you check your Deezer subscription status ?
Maybe you are on Deezer free like
How to check your Deezer subscription status
iOS Android
- Go to Settings
- Select Account management
- Select Manage my subscription
You will be able to view your current subscription, the date it began and the date it will end
Tip: Select See plans to view all the plans that are available to you
Desktop
- Go to your profile
- Select Account Settings
- Select MANAGE MY SUBSCRIPTION
You will be able to view your current subscription, the date it began and the date it will end
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.