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Answered

Keep Family Plan Subscription

  • 23 October 2023
  • 2 replies
  • 32 views
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I'd like to keep my Family Plan Subscription and not change to Premium before my next payment date. How do I change it back?

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Best answer by GropplerZorn 23 October 2023, 23:50

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2 replies

GropplerZorn
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Userlevel 7
Badge +17

hello there @vrowe6 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

G
Nina Nebo
Rank
Userlevel 7
Badge +12

Hi @vrowe6 

As I can see ,you was have Deezer premium plan and then go to Family plan !?

Check your subscription .If you are still on Deezer premium then need go change to Family plan

 

Android iOS

If you're subscribed to a Deezer Free or Deezer Premium plan and you'd like more music for the rest of your family, you can join Deezer Family following these steps:

  1. Go to Settings Settings.png
  2. Select Account management 
  3. Select Manage my subscription
  4. Depending on your current plan, select Subscribe or Switch to Deezer Family

Note: If you cannot view all your available plans, please access your account from a web browser on your mobile or computer

 

Desktop

  1. Go to your profile Profile.png
  2. Select Account Settings
  3. In the My information tab, select MANAGE MY SUBSCRIPTION located under My subscription
  4. Depending on your current subscription, select Subscribe or Switch to Deezer Family

 

link

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

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