hello there @vrowe6 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

Hi @vrowe6 

As I can see ,you was have Deezer premium plan and then go to Family plan !?

Check your subscription .If you are still on Deezer premium then need go change to Family plan

Android iOS

If you're subscribed to a Deezer Free or Deezer Premium plan and you'd like more music for the rest of your family, you can join Deezer Family following these steps:

1. Go to Settings 
2. Select Account management 
3. Select Manage my subscription
4. Depending on your current plan, select Subscribe or Switch to Deezer Family

Note: If you cannot view all your available plans, please access your account from a web browser on your mobile or computer

Desktop

1. Go to your profile 
2. Select Account Settings
3. In the My information tab, select MANAGE MY SUBSCRIPTION located under My subscription
4. Depending on your current subscription, select Subscribe or Switch to Deezer Family

link

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family