include

Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 873 Topics
  • 4,107 Replies

873 Topics

S
Runaway Baby
Stefan TovilovicRunaway Baby
posted in Subscription and payments

price increase

hello , i got an price increase from 8.99 euros to 19.99 euros in one month without any warning i want to know why did i get price increase and i want a refund 

2
F
Runaway Baby
1 month ago
S
Runaway Baby
silverclay_05Runaway Baby
posted in Subscription and payments

price increased in UAE

I just noticed that i am paying too much with my subscription, almost 30 aed, its time to unsubscribe.. 

1
Johnathan.Deezer
1 year ago
M
Runaway Baby
MarienSmitsRunaway Baby
asked in Subscription and payments

end subscription amd refund

Hello. I have Deezer premium and I have for one year. When I want to end earlier than the expiring date, do I get a refund for the period I have paid for but am no customer anymore?Berend  

1
awesomemac
Deezer Legend
5 months ago
I
Runaway Baby
Igor ZibasRunaway Baby
asked in Subscription and payments

Add a member to a family package

Здравствуйте, хочу подарить подписку на  семейный пакет Deezer своей девушке. Вчера я отправил ей приглашение, но ваше приложение сообщило ей, что она находится в другой стране и не может использовать ваш контент. Можете ли вы помочь мне как-то с этим вопросом, это реально или нет?

1
Yula
Moderator
11 months ago
A
Runaway Baby
Angelos PapazachariouRunaway Baby
asked in Subscription and payments

deezer anual from 64€ to 98€

I started an annual plan of deezer premium last year for 64€. It tried to renew for 98€! This was without any email. It just tried to charge me more. Why’s that??

10
A
1 year ago
A
Tiny Dancer
Arif UddinTiny Dancer
asked in Subscription and payments

cancel subscription

Hi, there was a recent attempt to charge me for a subscription which i don’t want. Please cancel this and remove my payment methods

1
A
1 year ago
H
Runaway Baby
hbobRunaway Baby
asked in Subscription and payments

Unable to subscribe to Premium plan as Yettel user

Hello,I am unable to re-subscribe to Premium plan as an existing user, since last week after signing a new contract with Yettel. The Android app won't accept new code for registration, as shown in the attachment.  

2
Yula
Moderator
1 year ago
A
Runaway Baby
Andrei-Dumitru GîrbeaRunaway Baby
asked in Subscription and payments

Plan price

I've used to have Deezer Premium for 3 years with 4.99 euro and I've forgot to recharge my card and the subscription expired and when I've tried to activate it back I saw that the price now is 10.99 euro . Is that a mistake or what is it? Because I think that that new price is way too much it's double of it used to be. I think that it would be more preferable to swith the platform.

2
N
Lover
1 year ago
M
Runaway Baby
McCaneRunaway Baby
asked in Subscription and payments

Annual family subscription?

I am choosing which hifi music apps to purchase for my family. Do you offer annual family plan with some discount?  To be honest, I would prefer other apps over deezer if you couldn’t provide good price for family. Thanks

1
GropplerZorn
Deezer Legend
1 year ago
T
Runaway Baby
Taho.OneRunaway Baby
asked in Subscription and payments

FLAC

HI,I have Deezer Premium subscription for Ukraine but I can’t turn on FLAC quality sound at my Deezer app for Android. I see only Basic, Standard, and HQ sound settings. Early, before switch on Deezer Premium for Ukraine I had FLAC settings on my account. Is it possible fix?Also I can’t create my profile in Support as normally. When I try type enter email from my Deezer account I see ‘This email address is already in use by another profile.’

1
FriskyProdigy
Deezer Legend
1 year ago
4
Runaway Baby
420alienRunaway Baby
asked in Subscription and payments

Deezer premium

I got the 5.99 for 12months of deezer but it saying my renewal date will be next month? 

4
Jaime.
Community Manager
1 year ago
O
Runaway Baby
okamiyeRunaway Baby
asked in Subscription and payments

Payment refused. I think it's time to switch to Spotify

I’ve had payment issues for so long now and it’s frustrating. I move countries a lot and anytime I try to pay using the bank card of the country I’m in, there’s always a problem. This time, I recently relocated to Germany and I got a Paypal account connected to my TranferWise card. Despite changing countries on Deezer to Germany, all payment attempts still failed. The same thing happened when I was in Thailand and my Thai bank card was refused. I instead had to go through the Gift card method back then. It’s time to make the full switch complete. Adios Deezer 👋🏽

1
Yula
Moderator
1 year ago
D
Runaway Baby
dianakoreeRunaway Baby
asked in Subscription and payments

Deezer premium

Mijn Account is op Free gezet omdat volgens bankgegevens niet betaald is. Ik heb 10 dagen geleden extra betaald, maar nog steeds heb ik een free account. Hoe krijg ik mijn premium terug?

3
M
Tiny Dancer
1 year ago
D
Runaway Baby
DianaNSRunaway Baby
posted in Subscription and payments

deezer family

Hi, i have subscription for deezer family since 2022. And now i am surprised that my added family members cannot use it. I am getting a message that this user no longer benefit from deezer family. can i know the reason!?

5
Leonídia.Deezer
Community Manager
3 months ago
G
Runaway Baby
GiuliaciRunaway Baby
asked in Subscription and payments

deezer family subscription

on 18 July I paid 17.99 euros for the deezer family. also on 18 July I requested the cancellation of the subscription. as no refunds will be made and consequently my subscription is still valid until the end of the month, why is my subscription still deezer free today?    

2
Alfredo.Deezer
Community Manager
1 year ago
R
Runaway Baby
Richard.WilliamsRunaway Baby
asked in Subscription and payments

bypass google play

I want to pay for deezer but google play won't let me. They are asking me to provide sensitive information that I don't feel comfortable with but they will not unsuspend my account unless I do. Can I have a deezer subscription without going through Google play?

1
Leonídia.Deezer
Community Manager
10 months ago
P
Tiny Dancer
persaimTiny Dancer
asked in Subscription and payments

subscription recovery

How to restore my subscription after missing a payment 

1
A
1 year ago
S
Tiny Dancer
SusanBoyleTiny Dancer
asked in Subscription and payments

Reset Password

When I go to resent my password it says an email will be sent and it never sends not even in spam??? how can I reset my password??????

1
A
1 year ago
S
Runaway Baby
S.HelderRunaway Baby
asked in Subscription and payments

my monthly payment is declined by deezer

Now for 6 months ive been asked twice a month, to pay my subscribtions.I pay once a month…. and im fine.now a sudden Deezer declined my payment.for this month.whats going on?and why am I paying for 3 devices subscribtions while I use one? 

3
Jaime.
Community Manager
1 year ago
N
Runaway Baby
Nathan MikeRunaway Baby
posted in Subscription and payments

Here's what deezer should do...

Hi, I'm Nathan from Tanzania and i've been into streaming services for long now.In Africa, Premium streaming services like Apple Music and Spotify offer their services usually around $2.99 per month. However, deezer charges an insane $10.99 and doesn't include a free plan no more. Nobody here would subscribe to such a high priced music app because they're more options to this that are even cheaper.... Like all around Africa.So imo deezer should lower their prices and should charge money by local currencies, which would be tzs 6,900 or lower. Otherwise very few ppl in this continent will subscribe to u ‼️

1
Superschlumpf
Deezer Legend
1 year ago
E
Tiny Dancer
Emilie DagnauxTiny Dancer
asked in Subscription and payments

Probleme compte etudiant

Bonjour, jai souscrit depuis maintenant plus de 6 mois à l’abonnement Deezer Étudiant. Pourtant t’aoute à l’heure alors que j’étais connectée à mon compte (duquel je ne me suis pas déconnectée) l’application m’informe que je ne possède que la version gratuite de Deezer alors que le payement de 5,99€ à bien été effectué le 20/03/2022. J’aimerai pouvoir avoir accès aux fonctionnalités que je paye. Je vous joint une capture d’écran du payement accepté et de l’erreur qui s’est produite.  merci de votre compréhension. 

2
Yula
Moderator
2 years ago
J
Tiny Dancer
jankocroTiny Dancer
asked in Subscription and payments

Can't unsubscribe from deezer email!

When I click Unsubsribe on the footer of Deezer emails, I get error from picture which is very, very iritating. Please unsubscribe me manually or give instructions on how to do it!Thanks, Janko  

1
Johnathan.Deezer
1 year ago
S
Tiny Dancer
Seda KalkanTiny Dancer
asked in Subscription and payments

(SKErrorDomain error 0.)

I try to do a subscription for a year. When i try to open and pay for the account it gives this (SKErrorDomain error 0.) and that i need to use beter data of wifi. I have good wifi and data. How can I subscribe?

1
Jaime.
Community Manager
1 year ago
N
Tiny Dancer
NaiajalalTiny Dancer
asked in Subscription and payments

I payed for my premium yesterday and I didn’t get it in the app

I payed for my premium yesterday and I didn’t get it in the app why?

3
Superschlumpf
Deezer Legend
1 year ago
W
Runaway Baby
Wayne HampshireRunaway Baby
asked in Subscription and payments

subscription problem

I have paid to upgrade my Deezer subscription for the family plan so I could add my partners profile to so she doesn’t have to use the free version, but I tried to add her but it is saying I only have the premium subscription and not the family account.  how do I get this sorted out? Any info please.

6
A
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE