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One Hit Wonder
hbob
One Hit Wonder
January 12, 2023
Answered

Unable to subscribe to Premium plan as Yettel user

  • January 12, 2023
  • 2 replies
  • 110 views

Hello,

I am unable to re-subscribe to Premium plan as an existing user, since last week after signing a new contract with Yettel. The Android app won't accept new code for registration, as shown in the attachment.

 

 

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Best answer by Yula

Hello @hbob, if your subscription is through Yettel, it is with them that you have to update the subscription. 

If you still have issues, please contact our Costumer Care team here: 

https://support.deezer.com/hc/en-gb/requests/new

2 replies

One Hit Wonder
hbobAuthor
One Hit Wonder
January 12, 2023

 

Yula
Deezer Staff
YulaAnswer
Deezer Staff
January 16, 2023

Hello @hbob, if your subscription is through Yettel, it is with them that you have to update the subscription. 

If you still have issues, please contact our Costumer Care team here: 

https://support.deezer.com/hc/en-gb/requests/new

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