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Unable to subscribe to Premium plan as Yettel user


  • Runaway Baby
  • 1 reply

Hello,

I am unable to re-subscribe to Premium plan as an existing user, since last week after signing a new contract with Yettel. The Android app won't accept new code for registration, as shown in the attachment.

 

 

Best answer by Yula

Hello @hbob, if your subscription is through Yettel, it is with them that you have to update the subscription. 

If you still have issues, please contact our Costumer Care team here: 

https://support.deezer.com/hc/en-gb/requests/new

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2 replies

  • Author
  • Runaway Baby
  • 1 reply
  • January 12, 2023

 


Yula
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  • Moderator
  • 3212 replies
  • Answer
  • January 16, 2023

Hello @hbob, if your subscription is through Yettel, it is with them that you have to update the subscription. 

If you still have issues, please contact our Costumer Care team here: 

https://support.deezer.com/hc/en-gb/requests/new