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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 869 Topics
  • 4,066 Replies

869 Topics

E
Runaway Baby
Elli LechtmanRunaway Baby
asked in Subscription and payments

Additional payment?

Other than my usual monthly subscription, I had a small amount deduced off my credit card, for what could it be?

2
E
Runaway Baby
1 year ago
E
Runaway Baby
Extra1200Runaway Baby
asked in Subscription and payments

crappy service

Why does it say I need to subcribe? I am a subscriber. They take the money every month. What is wrong with my account...if not fixed it will unsubcribe in a heart beat just like I did with Netflix

2
E
Runaway Baby
2 years ago
R
Runaway Baby
robin.reesRunaway Baby
posted in Subscription and payments

can't login

haven't been able to login since yesterday, app and web seem to be down

2
Jaime.
Community Manager
1 year ago
R
Runaway Baby
rob.johnsonRunaway Baby
asked in Subscription and payments

constantly kicked off

Why do I keep getting kicked off and told someone else is listening? I know they are not! I've got deezer family and changed my password. It's becoming very annoying

2
Jaime.
Community Manager
1 year ago
A
Runaway Baby
AbutterflyRunaway Baby
asked in Subscription and payments

deezer

Hi, I need help..I re activity my subscription yesterday and it doesn't work. I received a email confirming my order. Please help..

2
A
Runaway Baby
1 year ago
V
Runaway Baby
Vladislaver88Runaway Baby
asked in Subscription and payments

Подписка premium

Здравствуйте! Я оплатил только что подписку премиум. Сняло деньги, но как только я хочу войти в приложение, выдает ошибку! Просьба помочь в успешном вопросе! 

2
Yula
Moderator
2 years ago
A
Runaway Baby
Anhelina YaremkoRunaway Baby
asked in Subscription and payments

Payment

Hello team! How can I change payment from Poland zloty to Ukrainian hryvna?

2
A
Runaway Baby
1 year ago
S
Tiny Dancer
SpaceballsTiny Dancer
asked in Subscription and payments

international service assessment fee

Is anyone else being charged this service fee in the U.S.? My bank is charging a 3% fee because they are saying deezer processes the payments in France.

2
GropplerZorn
Deezer Legend
2 years ago
M
Tiny Dancer
mathew BrittainTiny Dancer
asked in Subscription and payments

about a refund

I would like a refund on my yearly subscription because I made a mistake today because I only wanted a months subscription Mathew.

2
Zayn-T
Deezer Legend
1 year ago
S
Runaway Baby
Sean WilsonRunaway Baby
asked in Subscription and payments

promo

I recently got a promo offer for $3 for 3 months. It disappeared when i tried to process, usually i get this offer once a year. 

2
A
2 years ago
D
Runaway Baby
DanyaRunaway Baby
asked in Subscription and payments

Subscription in Ukraine

Good day, I want to ask you, I heard on the Internet that for residents of Ukraine there is a free subscription with related circumstances with Russia.If this is true, can I get it? What do I need to show so that you believe that I am from Ukraine?

2
bluezzbastardzz
Deezer Legend
1 year ago
T
Runaway Baby
Tom GlideRunaway Baby
asked in Subscription and payments

why there is 500 000 streams " Abysal " difference between SPotify and Deezer and on my catalogue ?

Terrible !

2
T
Runaway Baby
1 year ago
S
Runaway Baby
seantasRunaway Baby
asked in Subscription and payments

New Zealand premium monthly subscription - NZD or USD?

The annual subscription in New Zealand is charged in USD (US$98.91) as per another thread, is the monthly subscription of $10.99 charged in New Zealand or US dollars?

2
S
Runaway Baby
2 years ago
G
Runaway Baby
Grzegorz SwaczekRunaway Baby
asked in Subscription and payments

Deezer Family upgraded to HI-FI, but I don't see FLAC in audio options.

HI-FI quality audio has been added to Deezer Family on April 19. Unfortunately, I cannot change the sound quality on HI-Fi in the program settings. In an Android smartphone max is HQ, and in a computer browser - 320 kb / s. How can I fix it?  

2
G
Runaway Baby
2 years ago
L
Tiny Dancer
LorenzoDavidsTiny Dancer
asked in Subscription and payments

deezer doest work

my deezer doesn’t work anymore. Can you please help me what this.

2
Zayn-T
Deezer Legend
1 year ago
I
Runaway Baby
IvandeezerRunaway Baby
asked in Subscription and payments

Subscription problem

When I want to activate my subscription which I have with my mobile provider Yettel it shows popup message with welcome message and that's it. No subscription is activated and there is nothing going on.  

2
Jaime.
Community Manager
1 year ago
K
Runaway Baby
Kimberly AganRunaway Baby
asked in Subscription and payments

After receiving an email email for 3 free trial, the app only offers one month.

I received an email stating that I could choose a plan for 3 months free. I wanted to try the family plan, but when I went to pay for it/add a card it refused giving me try our FAQ section. Then I went to the app to see if I could get to work from the app, but it was only trying to give me one month free. For obvious reasons I didn't put any payment info. I checked the card in question, it does foreign transactions and has money on it, and is also valid. It still hasn't worked.  

2
Superschlumpf
Deezer Legend
1 year ago
B
Tiny Dancer
BacheporooTiny Dancer
asked in Subscription and payments

deezer family

Hi, I want to add my mom to my Deezer family but the Deezer doesn’t allow her to join the account as we are in different countries.

2
Jaime.
Community Manager
1 year ago
M
Tiny Dancer
MILLIONTiny Dancer
posted in Subscription and payments

My deezer doesn't display forward and reverse arrows

My deezer doesn't display forward and reverse arrows 

2
A
2 years ago
J
Runaway Baby
JkbaylyRunaway Baby
asked in Subscription and payments

Family premium removed from account

I have recently paid a subscription but had my family premium account removed. Can you please explain why?

2
Yula
Moderator
2 years ago
T
Runaway Baby
Tammy Jane WoodworthRunaway Baby
asked in Subscription and payments

subscription

I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer

2
M
Tiny Dancer
2 years ago
A
Runaway Baby
Adrian ChampionRunaway Baby
asked in Subscription and payments

Paying for Deezer via Telekomsel

I was paying for my Deezer subscription via the local phone network provider Telekomsel here in IndonesiaHas this option been removed now?

2
A
Runaway Baby
2 years ago
L
Runaway Baby
Lisa CooperRunaway Baby
asked in Subscription and payments

subscription

Why isn't it showin yet as family subscription as just paid 18 pound

2
Jaime.
Community Manager
2 years ago
A
Runaway Baby
Author Sheneka ShanaeRunaway Baby
asked in Subscription and payments

family plan

My wife purchased the family plan and I'm under her subscription and Im still on free Deezer can't access anything on my account

2
Jaime.
Community Manager
2 years ago
O
Tiny Dancer
OlshanskyTiny Dancer
posted in Subscription and payments

Subscription

Last payment taken on 17th April. Logged into account this morning and being asked to subscribe and no sign of my playlists and favourites. Why has this happened? 

2
Jaime.
Community Manager
2 years ago
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