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One Hit Wonder
November 16, 2022
Answered

Payment refused. I think it's time to switch to Spotify

  • November 16, 2022
  • 1 reply
  • 95 views

I’ve had payment issues for so long now and it’s frustrating. I move countries a lot and anytime I try to pay using the bank card of the country I’m in, there’s always a problem. 

This time, I recently relocated to Germany and I got a Paypal account connected to my TranferWise card. Despite changing countries on Deezer to Germany, all payment attempts still failed. 

The same thing happened when I was in Thailand and my Thai bank card was refused. I instead had to go through the Gift card method back then. 

It’s time to make the full switch complete. Adios Deezer 👋🏽

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    Best answer by Yula

    Hey there @okamiye

    For payment issues please contact our Support team here! 

    It is safer for you to talk about payment issues outside of a public forum 🤐

    1 reply

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    November 16, 2022

    Hey there @okamiye

    For payment issues please contact our Support team here! 

    It is safer for you to talk about payment issues outside of a public forum 🤐

    (She/her) add your pronouns to your signature!