Hi, i have subscription for deezer family since 2022. And now i am surprised that my added family members cannot use it.
I am getting a message that this user no longer benefit from deezer family.
can i know the reason!?
deezer family
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Userlevel 7
+12
- Deezer Legend
- 2072 replies
-
2 February 2024
Hi
Maybe link below can help you
If you can’t find solution contact Deezer support
https://support.deezer.com/hc/en-gb
or Submit a request
Userlevel 7
+5
Hi
Could you please provide me with the names of the members who are unable to access the Deezer Family account?
Hi!
if u can see my account, you will find that all members not working.
this is the message i am getting when i click on any member:
this account no longer benefits from a multi-profile plan.
in order to not lose your library, please enter your own credentials to become a Deezer free user!
and if i wanted to add any credentials, i got this: you will no longer be part of “my name” family !
what’s happening?
Userlevel 7
+12
- Deezer Legend
- 2072 replies
-
3 February 2024
Hi
Did you check your Deezer subscription status ? Maybe you are on Deezer Free and that’s why your Deezer Family subscription might not be working.
Userlevel 7
+5
Hi
Indeed, our Super User
However, I've made a quick update, and your account is now part of the Deezer family plan.
If you need any further help, please don't hesitate to let me know.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.