I have paid to upgrade my Deezer subscription for the family plan so I could add my partners profile to so she doesn’t have to use the free version, but I tried to add her but it is saying I only have the premium subscription and not the family account.
how do I get this sorted out? Any info please.
Best answer by Anonymous
There are always problems with the upgrades completed at Apple. Please cancel it at Apple - you will find the link in the confirmation email. You can then go to deezer.com and book the upgrade directly with deezer.
There are always problems with the upgrades completed at Apple. Please cancel it at Apple - you will find the link in the confirmation email. You can then go to deezer.com and book the upgrade directly with deezer.
If you booked with Apple, you can cancel and get a refund.
You could also get help from support who can look into your account:
→ https://support.deezer.com/hc/requests/new
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
