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subscription problem

  • August 7, 2022
  • 6 replies
  • 78 views
W
Guitar Hero

I have paid to upgrade my Deezer subscription for the family plan so I could add my partners profile to so she doesn’t have to use the free version, but I tried to add her but it is saying I only have the premium subscription and not the family account. 
 

how do I get this sorted out? Any info please.

Best answer by Anonymous

@Wayne Hampshire 

There are always problems with the upgrades completed at Apple. Please cancel it at Apple - you will find the link in the confirmation email. You can then go to deezer.com and book the upgrade directly with deezer.

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6 replies

A
  • Anonymous
  • August 8, 2022

Hey @Wayne Hampshire 

Did you upgrade with Apple?

GropplerZorn
W
Guitar Hero

I’m on an iPhone 12mini so I believe so.

A
  • Anonymous
  • Answer
  • August 8, 2022

@Wayne Hampshire 

There are always problems with the upgrades completed at Apple. Please cancel it at Apple - you will find the link in the confirmation email. You can then go to deezer.com and book the upgrade directly with deezer.

GropplerZorn
W
Guitar Hero

I’m pretty sure I did the upgrade through the app but paid for it on my Apple Pay 

W
Guitar Hero

Does it mean that I will have to pay for the subscription again?

A
  • Anonymous
  • August 8, 2022

@Wayne Hampshire 

If you booked with Apple, you can cancel and get a refund.
You could also get help from support who can look into your account:
→ https://support.deezer.com/hc/requests/new

GropplerZorn
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