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One Hit Wonder
Giuliaci
One Hit Wonder
July 23, 2022
Answered

deezer family subscription

  • July 23, 2022
  • 2 replies
  • 77 views
on 18 July I paid 17.99 euros for the deezer family. also on 18 July I requested the cancellation of the subscription. as no refunds will be made and consequently my subscription is still valid until the end of the month, why is my subscription still deezer free today? 
 

 

 

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    Best answer by GropplerZorn

    Hello @Giuliaci 

    The majority of the folks here on the forum are fellow subscribers such as yourself, and since we are not deezer employees, we have no access to your account.

    I would suggest that you contact deezer support and open a ticket so that someone can look at your account and help you to get this resolved.

    G

    2 replies

    GropplerZorn
    Superuser
    GropplerZornAnswer
    Superuser
    July 23, 2022

    Hello @Giuliaci 

    The majority of the folks here on the forum are fellow subscribers such as yourself, and since we are not deezer employees, we have no access to your account.

    I would suggest that you contact deezer support and open a ticket so that someone can look at your account and help you to get this resolved.

    G

    Deezer Legend
      Alfredo.Deezer
      Community Manager
      Alfredo.Deezer
      Community Manager
      July 25, 2022

      Hello @Giuliaci 

      We are sorry to hear that. I can see that your Family 30 day free trial has finished on the 18 July 2022. If you have paid for the renewal of your subscription via Google payment or Apple and your subscription has not been activated, please contact our Customer Care team attaching the invoice of the last payment and they will be able to help you. 

      Thanks :) 

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