π¨βββββββ BREAKING NEWS: Deezer Premium/Family π¨βββββββ (Update)
Userlevel 7
+7
Update:
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In Germany too . I am a Deezer familly user and show that i need to bun premium ππ
Userlevel 7
+5
Hi
Could you please check if now your plan is already active?
Will the people who had paid to resubscribe despite having active subscriptions getting a refund?? Because I paid despite having an active subscription before realizing there is a bigger issue happening and I didnβt happen to do something wrong
+1 Deezer family user affected
We are doing a road trip today so it's very frustrating.
Userlevel 7
+5
Hi
Here are the possible solutions to address your case:
- We can refund your subscription and add the missing days corresponding to the payment you made earlier. or
- If your payment was processed through Google, you can wait until your current subscription expires. Once it transitions to a free account, we'll make sure to credit the missing days to your subscription.
HiΒ
Here are the possible solutions to address your case:
- We can refund your subscription and add the missing days corresponding to the payment you made earlier. or
- If your payment was processed through Google, you can wait until your current subscription expires. Once it transitions to a free account, we'll make sure to credit the missing days to your subscription.
How would I be able to get the first option?? Would it still be an eligible optionΒ if it did go through google??
π
Userlevel 7
+5
Hi
Feel free to get in touch if you need help.
Β
HiΒ
Feel free to get in touch if you need help.
Β
mine is . thanks !
Userlevel 7
+5
Hello
Just let me know what you want to do.
HelloΒ
Just let me know what you want to do.
I would like option 1 thx
Userlevel 7
+5
Hi
Could you please check if everything is okay with your account?
HiΒ
Could you please check if everything is okay with your account?
It says I have been refunded and my subscription will end on the 29th of this month
Userlevel 7
+5
Okay. Thank you
Mine still doesnβt work how do I get my family plan back?
Update:
Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.
Dear Community users,Β
We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.
Rest assured, our team is working diligently to fix this issue as quickly as possible.
We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Updates will be provided as soon as the problem is resolved
Β
my account is still having the issue. Can you rectify please.
i am a deezer family hifi subscriber. just paid last 5/5/2024. now deezer is saying βdeezer is not available in my countryβ.
Userlevel 7
+7
Thanks
Userlevel 7
+7
ThanksΒ
ThanksΒ
i am still having problems
Userlevel 7
+7
Could you please logout and login again? If that doesnβt work, please get in touch withΒ our Deezer Support Team.
Thanks
ThanksΒ
i can play on my desktop but my other devices canβt. Also, i cannot add my family members.
ThanksΒ
it seems good now. Thanks!
Bummer issue. Now my family members aren't appearing on my account. Really annoyingΒ
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