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Answered

is this a scam?

  • 11 October 2022
  • 1 reply
  • 34 views
M
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The app just brought me a Icon for 3 months free start now after that 13..€ 

i bought a subscription

im charged and i cant even use the premium feature in the app

it shows me the same icon after 6-7 hours 

i even tried to reinstall the app and connect with the same apple id but no success

helping center doesn't work properly either as it doesn't match with my problem and by clicking the contact the support team it says im not authorised for it

 

 

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Best answer by Jaime. 12 October 2022, 17:58

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Jaime.
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Userlevel 7
Badge +7

Hi @Mahmud Jafari please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to check your account in the system and help with your request.
You should be able to contact them via webform or webchat.
Apologies for the inconvenience

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