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One Hit Wonder
Zahar Armstrong
One Hit Wonder
Oct 10, 2022 8:35 PM UTC
Answered

the family subscription is not yet activated

hello, today I paid for the subscription to the family account early in the morning, the money was taken from the card, but the account has not been activated yet

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Jaime.Deezer
Jaime.DeezerAnswer
Community Manager
Oct 11, 2022 12:43 PM UTC

Hey @Zahar Armstrong I a sorry to hear that.
Please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
Thanks

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1 reply

Jaime.Deezer
Community Manager
Jaime.DeezerAnswer
Community Manager
Oct 11, 2022 12:43 PM UTC

Hey @Zahar Armstrong I a sorry to hear that.
Please contact our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
Thanks

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