Just to say that I had, with all family members associated on the account to get subscription cancelled.
It probably comes because of my bank account change. Deezer received the new IBAN and all permission, I got the mail copy confirmation from my bank.
Whatever, I can get that there has been a pb, but I didn’t even received any mail from Deezer to solve the pb before cancelling the subscription!! TOO BAD
I use Deezer for So Long!!
I wonder if Spotify would nicer with customers… 🤨
Hey
Did you contact support? If not: please do so
→ https://support.deezer.com/hc/requests/new
With support, it can be clarified very quickly why the changed data did not work.
Why the changed data didn’t work is certainly interesting, but the question is “how come I’ve not been contacted to pay before my account cancellation???
I’m paying my subscription for… I don’t remember, 10, 15 years!! It’s really unpleasant!!
That’s it.
Hello
As mentioned above, please contact our Deezer Customer Care team and they will help you with your query,
Thanks :)
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