Subscription, payment and bad surprise...

3 replies
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Just to say that I had, with all family members associated on the account to get subscription cancelled.

It probably comes because of my bank account change. Deezer received the new IBAN and all permission, I got the mail copy confirmation from my bank.

Whatever, I can get that there has been a pb, but I didn’t even received any mail from Deezer to solve the pb before cancelling the subscription!! TOO BAD

I use Deezer for So Long!!

I wonder if Spotify would nicer with customers… 🤨

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Answer

Hey @HL Rillh

Did you contact support? If not: please do so
→ https://support.deezer.com/hc/requests/new

With support, it can be clarified very quickly why the changed data did not work.

A

Anonymous

Answer

Hey @HL Rillh

Did you contact support? If not: please do so
→ https://support.deezer.com/hc/requests/new

With support, it can be clarified very quickly why the changed data did not work.

H

HL RillhAuthor

Guitar Hero

Why the changed data didn’t work is certainly interesting, but the question is “how come I’ve not been contacted to pay before my account cancellation???

I’m paying my subscription for… I don’t remember, 10, 15 years!! It’s really unpleasant!!

That’s it.

Alfredo.Deezer

Community Manager

Hello @HL Rillh

As mentioned above, please contact our Deezer Customer Care team and they will help you with your query,

Thanks :)

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