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mush
One Hit Wonder
mush
One Hit Wonder
September 25, 2022
Answered

error retry

  • September 25, 2022
  • 3 replies
  • 119 views

Why does it keep coming up as error retry me busy with an album  while busy busting my moves cleaning in a morning  and can't  get nought done coz I've to move it on to next song even though it'd on an album thanks  in advance x

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    Best answer by Yula

    Thanks, @mush!

    Is your mobile Android or iOS? 

    Can you try following these steps, please? 

    Steps for Android

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app

    Steps for iOS

    1. Quit and relaunch the app
    2. Try another mobile (4G or Wifi)
    3. Empty Smart Cache
    4. Restart the phone
    5. Clear the app data
    6. Delete the app and reinstall it

    3 replies

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    September 27, 2022

    Hey @mush, that’s really annoying. 

    From which device are you playing music? 

    Are you connected via Wifi or mobile data? 

     

    (She/her) add your pronouns to your signature!
    mush
    One Hit Wonder
    mushAuthor
    One Hit Wonder
    September 28, 2022

    Via Blue tooth on my phone I've had the system 4 yrs now and it's only happend once before but its so annoying when I turn it on and start to get on with my cleaning round the house only to have to run back to the lounge  to read error retry all the time .

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    September 28, 2022

    Thanks, @mush!

    Is your mobile Android or iOS? 

    Can you try following these steps, please? 

    Steps for Android

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app

    Steps for iOS

    1. Quit and relaunch the app
    2. Try another mobile (4G or Wifi)
    3. Empty Smart Cache
    4. Restart the phone
    5. Clear the app data
    6. Delete the app and reinstall it
    (She/her) add your pronouns to your signature!
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