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Answered

paid for premium but still free versio

  • 7 October 2022
  • 2 replies
  • 36 views

I have paid twice now, and both times it has popped up saying that I now am a Deezer premium member on the app, but as soon as the pop up closes it asks me to buy it again

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Best answer by Jaime. 7 October 2022, 13:56

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Still checking back every half hour or so, every other time it has worked instantly but I am still showing Deezer premium. I have tried re logging, I’ve tried ‘restore purchases’, but on the app there’s no subscription receipt but I have receipts in my emails for both of the payments, which I doubt I’ll get 1 back anytime soon 

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Hey @Mikey.Donnelly please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
Thanks :)