paid for premium but still free versio

2 replies
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I have paid twice now, and both times it has popped up saying that I now am a Deezer premium member on the app, but as soon as the pop up closes it asks me to buy it again

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Jaime.DeezerAnswer

Community Manager

Hey @Mikey.Donnelly please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
Thanks :)

M

Mikey.DonnellyAuthor

One Hit Wonder

Still checking back every half hour or so, every other time it has worked instantly but I am still showing Deezer premium. I have tried re logging, I’ve tried ‘restore purchases’, but on the app there’s no subscription receipt but I have receipts in my emails for both of the payments, which I doubt I’ll get 1 back anytime soon

Jaime.DeezerAnswer

Community Manager

Hey @Mikey.Donnelly please get in touch with our Deezer Support Team and provide a copy of the payment and one of our agents will be able to help.
Thanks :)

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