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payment on my credcard

  • October 11, 2022
  • 6 replies
  • 43 views
A
One Hit Wonder

The payment was made on my credit cart however my count is still asking to pay. It’s unbelievable! 
What do I have to do??? I have no idea  

Best answer by Yula

Hello @Anacélia Gomes de Matos, for payment issue please contact our Costumer Care team directly here: 

https://support.deezer.com/hc/en-gb/requests/new

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    6 replies

    Freezer
    Rockstar
    Forum|alt.badge.img+6
    • Freezer
    • Rockstar
    • October 11, 2022

    Hi @Anacélia Gomes de Matos 

    Please wait for a Deezer manager to see your query.  They will be able to check if your payment has been received, and if so will fix the issue.  Best wishes.  

    J
    Guitar Hero
    • janko
    • Guitar Hero
    • October 11, 2022

    adam.jano42@gmail.com

    I paid but id hasni't been acivated yet?

    Yula
    Deezer Staff
    Forum|alt.badge.img+10
    • Yula
    • Deezer Staff
    • Answer
    • October 16, 2022

    Hello @Anacélia Gomes de Matos, for payment issue please contact our Costumer Care team directly here: 

    https://support.deezer.com/hc/en-gb/requests/new

    (She/her) add your pronouns to your signature!
    J
    Guitar Hero
    • janko
    • Guitar Hero
    • October 16, 2022

    I paid for the next month's access on February 10, and I still haven't received the feedback that I can use it.

    adam.janos42@gmail.com

    J
    Guitar Hero
    • janko
    • Guitar Hero
    • October 16, 2022

    I paid for the next month's access on February 10, and I still haven't received the feedback that I can use it.

    Zayn-T
    Rockstar
    • Zayn-T
    • Rockstar
    • October 16, 2022

    Hey @janko  I’m not sure what you mean about the next months access as we’re in October now, also it might be best to delete your email address for your security. 

    With your payment query, please contact Deezer Support who can soon help you. 

    He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
    Jaime.Deezer
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