The song that impacted you the most -THE THREAD 🔉
Hi @Shareez Please wait for a Deezer manager to see your query. They should be able to check if your payment has been received, and if so will fix the issue. Best wishes.P.S. May I recommend editing your post to remove your email address, as this is a public forum and giving out your address could be a security risk. The moderators will know your log-in details without the need to include them.Best wishes.
Hi @Anacélia Gomes de Matos Please wait for a Deezer manager to see your query. They will be able to check if your payment has been received, and if so will fix the issue. Best wishes.
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Hi @jcauacj As a workaround while Deezer considers your request, you can save another 2,000 albums as playlists (one or more albums per playlist).I realise this doesn’t completely solve your problem, but the music will sound just as good.Assuming your listening on a computer:Go to the album page. Click the [select all tracks] box which will turn red. Click the [...] menu that will appear next to it. Choose “Add to Playlist”. Choose “+ New playlist”. Give your playlist a name.Happy listening.
Hi @nhamilt98 Have you tried powering the phone right down and then switching it on again?
Hi @Jason.Hammer Sorry you’re having this issue. I’ve just tried browsing the album and have had no problem getting the track listing up.Are the tracks greyed out, or just not showing at all? Also, which device and app version are you trying to listen on?
Hi @François Isabelle Try turning the phone off and on again. If still not working, you could repeat the above step then logging out of the app and back in again. Finally, if all else fails, you could try uninstalling and re-installing the Deezer app.NOTE: (2) and (3) will require re-downloading any off-line music you have. However, if you wait for a response from Deezer staff, they may be able to fix any issues on your account.Best wishes
Hey @wildaemen Try not to be too impatient with Deezer - they’re just trying to make sure you get the best deal for your listening habits.Meanwhile, if you go into Deezer Notification Preferences (phone or desktop) you should be able to select which kinds of email you get.Happy listening.
Hi @Laura Kollárová Sorry to hear you are having this issue. Could you please let us know which iOS model you are having the problem with, and also the iOS and Deezer app version you are running. Sometimes iOS or the app just needs an update to the latest version to keep things running properly. Hope you can soon resume happy listening.
Which iPhone model and ios version, please? And are other Internet-connwcted apps working properly?
Hi @repepo, just a thought: is the iphone running the latest versions of iOS and the Deezer app?
Many thanks, Jaime. It’s great to be back.The page is: https://deezer.page.link/VTqcWZf4fD9viE7f8Best regards.
Saddened for those who liked it, and slightly piqued because I bought Sony headphones for “360” compatibility. All the same, I never liked the tone of 360 - it was especially tinny sounding to my ears on iphone. Hoping the nex move will be a worthy Atmos implentation, although I’m not a lover of immersive remixes generally.
Hi @GrégoryBardy. I’ve had no difficulty replicating your issue (on Mac, in my case). Indeed, while I’m not a regular user of the desktop app and don’t know how long it has worked this way, this now seems to be the default behaviour - for playlists and also for album tracks.I can see how annoying this must be if you have a long playlist or album, especially in the absence of a Clear Queue button.The only workaround I’ve been able to find so far is (instead of clicking the track title or play button) to click the 3-dot menu for the chosen track, and from the context menu to select [Play Next] or [Add to Queue].This is not ideal, as you then have to open the queue and play the track, but at least it doesn’t clog up you queue with potentially dozens of tracks you don’t want to listen to right now.Hope this gets sorted. Happy listening.
Where in Deezer can I find the original, non-remastered albums? A lot more original masterings are available on some other streaming services. However, it should be noted:Specific productions are placed with this or that streaming service at the whim of artists/management/publishers according to their business model, and services like Deezer can’t generally pick and choose specific versions. They will not necessarily sound better to your ears, and may sound subjectively worse. Public tastes and reproduction technology are constantly evolving, and new remastering are generally prompted by perceived deficiencies in earlier versions (check out the very different sounding 1994 remastering of part of the Led Zeppelin catalogue, which Deezer carries alongside the more recent remasters). Fresh remasters can also be excuse for monetising a mass of newly available, variable quality archive material which I and many others regard as a good reason for seeking out the original track listing. R
App will only download one item at a time. Most times I’ve thought the phone or app was stuck, it’s simply tried out that the app was downloading tracks from another album or playlist somewhere else in the queue.
+1 for a “Clear Queue” button!
Unfortunately the cache delete in Android settings doesn’t actually seem to affect the Deezer cache.You can delete most of the cached content by sliding the cache size selector all the way to the left then restarting the app. You can then reset it to your chosen size (NB tapping along the bar until you get a figure you’re more or less happy with seems to work better than sliding the button).Either way, I have to delete and re-download playlists myself, and have found an easier way of fixing issues with them. Deezer Community Managers: +1 for cache controls along the lines of the iOS version.
This is a frustrating issue that crops up on most streaming services — along with the reverse problem which is different artists using the same name and getting their releases grouped under the same artist page.By and large, streaming services have to rely on static data as provided by artists or their management/publishers, etc., but Deezer is more committed than most to querying and correcting errors. If you can provide as much detail as possible (URL’s, etc.) it would help the catalog team investigate, and you may wish to repost your report as a catalog query.
There seems a chance this could be a Fitbit system issue. Do they have an online/phone support desk?
This 1970 release was the first project embarked on by a very young Genesis after they turned fully professional. Apart from the Keith Emerson-inspired closing track, “The Knife”, the album is rooted in gentle pastoral/mythical prog-folk stylings. It was only with the joining of Steve Hackett and Phil Collins that they began their evolution into the prog rock legends that they became. But this is as good on its own terms as anything else they recorded, and is one of my personal favourites.
Hi @NicNic Sorry to hear about this, and (as @Rudi says above) the developers thought this was fixed.Since the same Deezer and Shazam app versions seem to have been working on my Galaxy s9 and yours, I can’t help wondering if this is an Android issue—either with the s21 firmware, or (if your new phone is running it) with Android 11.I’m sure the Deezer devs will be looking into it.
I really like having the timer button on the player screen. When I’m half-asleep or have my glasses off, I don’t want to fiddle with a submenu I also like the “End of track” timer option in the iPhone implementation, and I wonder if two further options could be added to this (and to the Android app) when resources permit:End of album Turn Autoplay* on/off (* a.k.a. “Automated Recommendations”)
I saw Barclay James Harvest on their legendary 1974 tour as a kid (yay I’m that old and still rocking out), and I rushed out and bought the double vinyl album when it was released. When CDs came along I (stupidly, as it turns out) got rid of all my rock LPs. But I never replaced this one when I had the chance, and for decades afterwards it was unobtainable.Last year, I managed to find a good (and only a little overpriced) used CD copy from an online record store in Germany. Now it’s on Deezer!!!(Player widget embedded on iPhone. I can share the workaround if anyone is interested, but sadly I haven’t so far been able to make it work on Android.)
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