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One Hit Wonder
repepo
One Hit Wonder
September 24, 2022

Can't stream on iphone

  • September 24, 2022
  • 5 replies
  • 55 views

Hi!

I can’t stream music on my son’s iphone. Tracks appear greyed out. I have a family plan and all the other devices work properly (another iphone, an ipad and a laptop). I can stream podcasts though. I have tried everything: logging out and back, reinstalling the app, power cycle the phone, etc. I see some other people have experienced this same issue.

Please help, thanx in advance!

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5 replies

Yula
Deezer Staff
Yula
Deezer Staff
September 25, 2022

Hello @repepo, 

Is your son’s iPhone set to another country? 
Are you using the same Deezer account? 

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One Hit Wonder
repepoAuthor
One Hit Wonder
October 7, 2022

thanks for the reply! we are using the same deezer account, and yes the phone is set to the same country as mine (Belgium)

Freezer
Rockstar
Freezer
Rockstar
October 7, 2022

Hi @repepo, just a thought: is the iphone running the latest versions of iOS and the Deezer app?

 

One Hit Wonder
repepoAuthor
One Hit Wonder
October 7, 2022

yes, latest update of both. I have reinstalled the app following these instructions, but no luck:
https://support.deezer.com/hc/en-gb/articles/115004368825-Can-t-play-Deezer-music-on-mobile

    Freezer
    Rockstar
    Freezer
    Rockstar
    October 7, 2022

    Which iPhone model and ios version, please? And are other Internet-connwcted apps working properly?

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