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nhamilt98
Guitar Hero
October 10, 2022
Answered

Deezer stops working properly after Android update.

  • October 10, 2022
  • 19 replies
  • 1440 views

After latest Android update Deezer stopped working with a rotating cicrle on the track to be played. Only way to get it to work is to uninstall and reinstall. then it works until you stop using it, then when you try to play something later it will not work. Anyone else having this problem. Phone is Samsung A10.

    Best answer by Yula

    Hey there @nhamilt98, 

    please make sure you are following the steps below: 

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app

    19 replies

    Freezer
    Rockstar
    Freezer
    Rockstar
    October 10, 2022

    Hi @nhamilt98 

    Have you tried powering the phone right down and then switching it on again?

    Guitar Hero
    nhamilt98Author
    Guitar Hero
    October 10, 2022

    Yes i did . Tried it a few times but no luck.

      Freezer
      Rockstar
      Freezer
      Rockstar
      October 10, 2022

      😪

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      October 11, 2022

      Hi @nhamilt98 could you please provide a screenshot with the error with the rotating circle that you mentioned in order to investigate?
      Thanks 

      Guitar Hero
      nhamilt98Author
      Guitar Hero
      October 11, 2022

      Please see atached screenshot from my phone

        Yula
        Deezer Staff
        YulaAnswer
        Deezer Staff
        October 17, 2022

        Hey there @nhamilt98, 

        please make sure you are following the steps below: 

        1. Restart the app (kill the app and remove it from the notification bar)
        2. Try another network (4G or Wifi)
        3. Restart your phone
        4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
        5. Un-install the app and re-install the app
        (She/her) add your pronouns to your signature!
        Guitar Hero
        nhamilt98Author
        Guitar Hero
        October 18, 2022

        I followed the instructionsabove. However in Step 4 after doing the clear all the app wouldnt restart. I tried this twice and wouldnt work. I went on to step 5 but after loading Deezer again the same fault is still there.

          Guitar Hero
          cpopt
          Guitar Hero
          October 21, 2022

          I have been having the same problem (same phone) and following the 5 steps listed does work but I have to do that every time I use the app. Which is getting quite frustrating.

          Roadie
          Val16
          Roadie
          October 21, 2022

          Me too. To have to go through the 5 steps every time I get in my car is ridiculous.

          Roadie
          Val16
          Roadie
          October 26, 2022

          Does anyone know how to sort this? 

          Show more replies
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