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Answered

payment on my credcard


The payment was made on my credit cart however my count is still asking to pay. It’s unbelievable! 
What do I have to do??? I have no idea  

Best answer by Yula

Hello @Anacélia Gomes de Matos, for payment issue please contact our Costumer Care team directly here: 

https://support.deezer.com/hc/en-gb/requests/new

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6 replies

Freezer
Star Wo-Man
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  • Star Wo-Man
  • 218 replies
  • October 11, 2022

Hi @Anacélia Gomes de Matos 

Please wait for a Deezer manager to see your query.  They will be able to check if your payment has been received, and if so will fix the issue.  Best wishes.  


  • Tiny Dancer
  • 3 replies
  • October 11, 2022

adam.jano42@gmail.com

I paid but id hasni't been acivated yet?


Yula
Moderator
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  • Moderator
  • 3225 replies
  • Answer
  • October 16, 2022

Hello @Anacélia Gomes de Matos, for payment issue please contact our Costumer Care team directly here: 

https://support.deezer.com/hc/en-gb/requests/new


  • Tiny Dancer
  • 3 replies
  • October 16, 2022

I paid for the next month's access on February 10, and I still haven't received the feedback that I can use it.

adam.janos42@gmail.com


  • Tiny Dancer
  • 3 replies
  • October 16, 2022

I paid for the next month's access on February 10, and I still haven't received the feedback that I can use it.


Zayn-T
Lucky Star
  • Lucky Star
  • 152 replies
  • October 16, 2022

Hey @janko  I’m not sure what you mean about the next months access as we’re in October now, also it might be best to delete your email address for your security. 

With your payment query, please contact Deezer Support who can soon help you.