Hitmaker

Answered

Downloading Stopped

5 replies
629 views

My downloading seems to have stalled and I can no longer download any music. I have cleared the cache and restarted my phone several times and logged off and on. None of these things help.

What can you suggest?

Downloads

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M

mattafloatAnswer

Hitmaker

YES THANKS. I'm actually new to Deezer so the app was the latest. It seems to be working again.

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks

Jaime.Deezer

Community Manager

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks

M

mattafloatAuthorAnswer

Hitmaker

YES THANKS. I'm actually new to Deezer so the app was the latest. It seems to be working again.

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks

A

a.bolcskei

Roadie

Hello there,

Message: ‘the Deezer app is inactive,restart to resume download.’
i receive these messages in every 2 minutes.

can you advise what should I do?

Thanks

Jaime.Deezer

Community Manager

hey @a.bolcskei I am sorry to hear that.
Could you please share a screenshot with the the error message that you mentioned?
Thanks

Freezer

Rockstar

App will only download one item at a time. Most times I’ve thought the phone or app was stuck, it’s simply tried out that the app was downloading tracks from another album or playlist somewhere else in the queue.

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