Answer

Downloading Stopped

Forum|Forum|3 years ago
September 20, 2022
5 replies
608 views

mattafloat
Hitmaker

My downloading seems to have stalled and I can no longer download any music. I have cleared the cache and restarted my phone several times and logged off and on. None of these things help.

What can you suggest?

Best answer by mattafloat

YES THANKS. I'm actually new to Deezer so the app was the latest. It seems to be working again.

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks

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+7

Jaime.Deezer
Community Manager
Forum|Forum|3 years ago
September 23, 2022

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks

Like

M

mattafloat
Author
Hitmaker
Answer
Forum|Forum|3 years ago
September 23, 2022

YES THANKS. I'm actually new to Deezer so the app was the latest. It seems to be working again.

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks

Like

A

a.bolcskei
Roadie
Forum|Forum|3 years ago
October 2, 2022

Hello there,

Message: ‘the Deezer app is inactive,restart to resume download.’
i receive these messages in every 2 minutes.

can you advise what should I do?

Thanks

Like

+7

Jaime.Deezer
Community Manager
Forum|Forum|3 years ago
October 5, 2022

hey @a.bolcskei I am sorry to hear that.
Could you please share a screenshot with the the error message that you mentioned?
Thanks

Like

+6

Freezer
Rockstar
Forum|Forum|3 years ago
October 5, 2022

App will only download one item at a time. Most times I’ve thought the phone or app was stuck, it’s simply tried out that the app was downloading tracks from another album or playlist somewhere else in the queue.

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