include

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 429 Topics
  • 4,945 Replies

429 Topics

T
Runaway Baby
T3XASRunaway Baby
asked in Other devices

deezer on Panasonic TV

Hi, I’ve just bought a Panasonic 2021 JX850BZ, installed Deezer but it won’t let me sign in displaying “ ! You don’t seem to be connected to the internet “ however if I enter the wrong password it lets me know so it has to be talking to Deezer’s server no? All my other Apps and online services on the display are working perfectly. Any suggestions? I see there was a new app update mentioned a few months back, has this been released/updated? I’ve uninstalled and reinstalled the App and still having the same issues. The App is working fine on my Xbox XS and LG Displays. Please advise. Thank you.

6
M
Runaway Baby
1 year ago
J
Runaway Baby
JasonDRunaway Baby
asked in Other devices

Can't find LG Deezer app

I see others are using Deezer on their LG TV. But when I go to the LG Content Store I don't see it listed as an app. Is it only for specific LG TV models? I have the 77” C9 OLED.    

18
Superschlumpf
Deezer Legend
1 year ago
F
Lover
fVossLover
posted in Other devices

Desktop App crashes every 10 minutes

The desktop app closes unexpectedly every 10 minutes or so.  It happens regardless of the actions the app is doing (streaming music, playing downloaded music, remaining idle).  I first detected the issue on June 13th 2022, but had not used the desktop app for a couple of weeks, so the bug can be older.  The last update from the Windows Store was on May 30th and I am running version 5.30.250. Is anyone else experiencing similar issues? Has the development team identified the issue?

5
Superschlumpf
Deezer Legend
1 year ago
A
Runaway Baby
Arwen.ArmbrechtRunaway Baby
asked in Other devices

MP3 shows no upload progress and needs reboot to load

I am using Deezer on Chrome Browser (windows), Chrome Browser (Mac), Downlaoded the Windows app and also the app on MAC and in all 4 places I have the ame issue.I select my MP3 to upload and then there is no information, no status bar, not updates. It turns out sometimes i t uploads 1 or 2 songs, something a few more, sometimes nothing. And to make it more frustrating, I have to completely close the app (or refresh the browser) to see if it loaded or not.  Help!

4
Superschlumpf
Deezer Legend
1 year ago
C
Runaway Baby
Cristitm76Runaway Baby
asked in Other devices

Rekordbox Integration.

Hello, It’s been a while since people requested integration with Pioneer Rekordbox… on forums many of DJ’s I have discussed, are frustrated by missing your stream trough rekorbox dj software. The quality of your stream is by far better than competitors… but still no support for rekordbox! It will ever happen this ? Best Regards,Chris

1
Superschlumpf
Deezer Legend
1 year ago
A
Runaway Baby
Ajs79Runaway Baby
asked in Other devices

Deezer app not working on Samsung TVs

As titled, the Deezer app has stopped working on two different Samsung tv models since a couple of days ago. ”Deezer server not responding” is the message I get. I reinstalled the app with same problem left. I’m located in Stockholm, Sweden. Any suggestions? Time for an of update perhaps of the Deezer app?

12
Yula
Moderator
1 year ago
D
Runaway Baby
Dustin BlytheRunaway Baby
asked in Other devices

What Deezer app? (LG tv)

I have a 2017 LG tv (UJ6200), with all the latest updates downloaded. When I go to the Content Store and search for "Deezer", no apps are available. What is going on?  I'm running into a brick wall: I can't get Deezer through my Roku, my tv and Chromecast connectivity is glitchy at best. 

16
D
Runaway Baby
1 year ago
C
Runaway Baby
cwebbRunaway Baby
asked in Other devices

Mac

I cannot log into Deezer on my Mac laptop???

1
Superschlumpf
Deezer Legend
1 year ago
T
Runaway Baby
T3XASRunaway Baby
asked in Other devices

Panasonic JX850BZ (2021 model) - Can't sign into Deezer

Hi, I’ve just bought a Panasonic 2021 JX850BZ, installed Deezer but it won’t let me sign in displaying “ ! You don’t seem to be connected to the internet “ however if I enter the wrong password it lets me know so it has to be talking to Deezer’s server no? All my other Apps and online services on the display are working perfectly. Any suggestions? I see there was a new app update mentioned a few months back, has this been released/updated? I’ve uninstalled and reinstalled the App and still having the same issues. The App is working fine on my Xbox XS and LG Displays. Please advise. Thank you.

4
Superschlumpf
Deezer Legend
1 year ago
V
Tiny Dancer
Volodymyr.KlakTiny Dancer
asked in Other devices

can't log in to deezer app on pc

Hello. Can't log in to Deezer app on PC. the problem is shown in the file. In previous versions, authorization was normal

4
V
Tiny Dancer
1 year ago
M
Runaway Baby
mike121Runaway Baby
asked in Other devices

Unable to browse playlists in Sonos

I still can’t browse playlists in Sonos. I tried the suggested fix of logging out of everything, requesting new password, deleting and reinstalling Deezer on Sonos… but the problem persists. If I search my username I can find playlists I’ve created, but none I’ve saved. All my favourites still show up and everything is fine in the Deezer IOS app. It’s just not working properly with Sonos. Help!

6
Superschlumpf
Deezer Legend
1 year ago
S
Runaway Baby
Silas GyauRunaway Baby
asked in Other devices

Deezer login problems - Onkyo TX-NR686 - Hifi

I've been having trouble with Deezer login on my Onkyo TX-NR686. I get the error message “Your details are incorrect, please try again.” I have successfully logged into the android app with the same credentials so the credentials are not wrong. This is really bad as I only listen to music on Deezer through the receiver. I have no use for Deezer otherwise.I have reset my receiver to no avail. Anyone had or having similar issues?

1
Yula
Moderator
1 year ago
D
Runaway Baby
DaBrainRunaway Baby
asked in Other devices

Deezer portable device

Hello,I’m looking for a device with a screen where I could have access to deezer and eventually music in it. I dont want a multifunction device but something simple dedicated to music, so no tablet, smartphone or computer.Do you know if it exists ?

4
bluezzbastardzz
Deezer Legend
1 year ago
M
Tiny Dancer
manytricks
asked in Other devices

Where are my favourite songs on Deezer?

Hi there. Can some1 help me recive all my favourite tunes. I got a alexa echo for Christmas and changed to Amazon music SHITE. so now I got Deezer back 70%of all my favourite tunes are gone any idea how to get them all back.

5
M
Tiny Dancer
1 year ago
C
Runaway Baby
CraighammondsRunaway Baby
asked in Other devices

Land Rover deezer linking to premium acct

is there a way to link your deezer Premium acct (ios app set up and paid) to the land rover version of deezer. deezer works well in the car but it would be good if playlist and favourites etc could be shared

4
C
Runaway Baby
1 year ago
Z
Runaway Baby
zapcatRunaway Baby
asked in Other devices

turn notification off mac desktop

How do I inactivate message notification? Mac Desktop  

2
Z
Runaway Baby
1 year ago
N
Runaway Baby
nassauskyRunaway Baby
asked in Other devices

Polk Assist Doesn’t Play Deezer Anymore

My Polk Audio Google assist speaker used to play Deezer songs with my voice command for a couple years and all of a sudden it stopped working.  I unplugged it and moved into another room for a couple hours where I wanted to hear music but couldn’t get it to start playing. After returning the device back to the original room, it’s still not working and I tried factory resetting the device to no avail. I read a thread that Deezer was having a problem doing Google casting but I don’t know if this is related.I also have a Google home mini hooked up to the same account in another room and it’s working fine 

1
Yula
Moderator
2 years ago
T
Tiny Dancer
Thiago AzevedoTiny Dancer
posted in Other devices

Echo Dot (Alexa) - Deezer is not currently supported in your region

After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region" In the same WIFI I can use Dezeer in my mobile, without restrictions. This region restriction in Dezeer in only for the Alexa app?

33
A
Tiny Dancer
2 years ago
H
Runaway Baby
Harry SimsonRunaway Baby
asked in Other devices

B&O Eclipse not working with latest Deezer app

Our smart TV (Bang and Olufsen Eclipse 2019) worked fine with the previous version of Deezer downloaded as an app from the LG Content Store. We downloaded the latest version of the app (12.1.6 19/4/2022) however music will not play i.e. the player control is stuck in pause.

2
H
Runaway Baby
2 years ago
H
Tiny Dancer
HazzardTiny Dancer
posted in Other devices

Win App crashes on the left screen

Hi Deezer team, I run the Windows App in a multiple display setup.If I move the app window to the left screen of the main monitor, the app crashes after less seconds.The Windows OS stores the last screen location of the app and the Deezer app crashes again (after less seconds) after starting again. If I drag again to the main screen or to right screen it is working fine again.I think this is an issue about x-axis location smaller than zero (minus x location = left screen from the main screen). Best regards,Hazzard

1
Yula
Moderator
2 years ago
A
Runaway Baby
antonio.virdisRunaway Baby
asked in Other devices

Play queue deleted on automatic logout

Hi everyone, when using the desktop app, the app itself periodically (roughly once a week) logs out from the account, and ask to login again.This occurs even if I am using the app with music on.The most annoying effect is that the current play queue is cleared, as if the application was restarted. As a user, I am fine with periodic logouts, but I definitely would prefer keeping my play queue "safe"!    

3
A
2 years ago
H
Runaway Baby
HautiRunaway Baby
asked in Other devices

Desktop app does unwanted profile switch

I’m using Deezer Family and I have one profile for me and one for my son. I use both profiles on my phone, depending on if my son want’s to listen to some radio play, or I want to listen to my music. TBH the easy profile switching was one of the selling points why I switched to Deezer.I’m also using the desktop app on my computer where I almost exclusively use my profile. Nevertheless the desktop app automatically always switches to my son’s profile at least once a day. Is this intentional? Is there any possible dependency to my phone? How can I make that stop?

1
A
2 years ago
moot
Runaway Baby
mootRunaway Baby
asked in Other devices

Where is the cast option on Deezer Desktop for Windows?

On the web app version, I can clearly see a cast option near the shuffle and volume control on the bottom right, but after installing the desktop app, I cannot see the cast option anywhere.  

2
moot
Runaway Baby
2 years ago
D
Runaway Baby
DillyDilRunaway Baby
asked in Other devices

When is Deezer coming out for Wear OS as announced in the Google I/O yesterday?

I am pretty excited that Deezer will finally be on Wear OS. When can we expect it roughly? Some of the features announced at the Google I/O are already available for my watch so I'm hoping soon. 

2
D
Runaway Baby
2 years ago
M
Runaway Baby
moka_pot
asked in Other devices

Error visiting artist pages?

I try to visit an artist’s page from a search, a playlist, my favourites, anywhere. I get this error: Windows 10 PC, all up-to-date, Deezer is up-to-date (5.30.230).

1
Yula
Moderator
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE