Polk Assist Doesn’t Play Deezer Anymore

1 reply
182 views

My Polk Audio Google assist speaker used to play Deezer songs with my voice command for a couple years and all of a sudden it stopped working. I unplugged it and moved into another room for a couple hours where I wanted to hear music but couldn’t get it to start playing. After returning the device back to the original room, it’s still not working and I tried factory resetting the device to no avail.

I read a thread that Deezer was having a problem doing Google casting but I don’t know if this is related.

I also have a Google home mini hooked up to the same account in another room and it’s working fine

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

YulaAnswer

Deezer Staff

Hey @nassausky!

Yes, we are investigating this issue, can you please answer these questions:

Brand and Model of the device where you can't cast
If possible screenshot of error message
Was it working before? Did you notice that stopped working after some update from OS, Deezer app or firmware of the device?
Deezer version, OS version
Is it Chromecast external device or Chromecast built-in
In case it is built-in what version it is: V1,V2,V3

(She/her) add your pronouns to your signature!

YulaAnswer

Deezer Staff

Hey @nassausky!

Yes, we are investigating this issue, can you please answer these questions:

Brand and Model of the device where you can't cast
If possible screenshot of error message
Was it working before? Did you notice that stopped working after some update from OS, Deezer app or firmware of the device?
Deezer version, OS version
Is it Chromecast external device or Chromecast built-in
In case it is built-in what version it is: V1,V2,V3

(She/her) add your pronouns to your signature!

Sign up

Login to the community