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One Hit Wonder
Silas Gyau
One Hit Wonder
Jun 3, 2022 10:20 PM UTC
Answered

Deezer login problems - Onkyo TX-NR686 - Hifi

I've been having trouble with Deezer login on my Onkyo TX-NR686. I get the error message “Your details are incorrect, please try again.” 

I have successfully logged into the android app with the same credentials so the credentials are not wrong. 

This is really bad as I only listen to music on Deezer through the receiver. I have no use for Deezer otherwise.

I have reset my receiver to no avail. 

Anyone had or having similar issues?

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    Yula
    YulaAnswer
    Deezer Staff
    Jun 5, 2022 1:28 PM UTC

    Hey there @Silas Gyau! 

    Can you try the following steps? 

    • Log out of Deezer on all devices it might be logged in
    • Get a new password for the Deezer account via this link
    • Delete Deezer from the Onkyo app
    • Turn off your sound system device for 1-2 minutes
    • Turn it back on
    • Add Deezer to the Onkyo app
    • Login with your new Deezer password
    (She/her) add your pronouns to your signature!
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    1 reply

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    Jun 5, 2022 1:28 PM UTC

    Hey there @Silas Gyau! 

    Can you try the following steps? 

    • Log out of Deezer on all devices it might be logged in
    • Get a new password for the Deezer account via this link
    • Delete Deezer from the Onkyo app
    • Turn off your sound system device for 1-2 minutes
    • Turn it back on
    • Add Deezer to the Onkyo app
    • Login with your new Deezer password
    (She/her) add your pronouns to your signature!
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