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The song that impacted you the most -THE THREAD 🔉

5 days ago

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Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

426 Topics
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426 Topics

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emmaz43Runaway Baby

asked in Other devices

RonenzaRunaway Baby

asked in Other devices

using Deezer with a Control 4 Audio Device

Hi. I have a good Stereo system with control 4 feature. How can I use Deezer with a Control 4 Audio Device ?I want that the Stereo device’s DAC will be used instead of my iPhone. thanks.

1 year ago

ThorstenB.Runaway Baby

asked in Other devices

Deezer through Sonos is "stopping" or skipping songs on regular basis

Hi,Deezer on Sonos is regularly either stopping and starting again or skipping songs. This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or No stop through the app on phone, or on the TV…Sonos works perfectly with all other streaming… just Deezer is doing that..definitely you have a bug or something not efficient in the buffering… Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…

7 months ago

mico334234234Tiny Dancer

asked in Other devices

Windows Desktop app and Browser clicking on artist or album in search results returns error

They did something to my account because I tried to access albums on an incognito tab and it worked fine so can you guys please fix this every time I click on an album or a single release i get this damn error. So ready to cancel my subscription lol I’ve done everything to try to fix this but it’s a problem tied to my account which is really really irritating consider I pay for this service.

7 months ago

CarlynTiny Dancer

posted in Other devices

activationcode

I don’t get a activationcode for my upgrade to Deezer family.

9 months ago

Maxim LyashevTiny Dancer

asked in Other devices

After playing one song Deezer stops making any sound but next song is still playing.

I use desktop Deezer. After playing one song Deezer stops making any sound but next song is still playing. You can just start song, it’s ok, skip to the end, make next song start and then full mute - no sound no nothing but song ‘plays’. any ideas? tried restarts nothing helps. win10.

10 months ago

Janethann2Runaway Baby

asked in Other devices

keeps jumping back to the same song after a few seconds of playing any other

When I’m trying to shuffle any music, it keeps jumping back to the same one song after a few seconds of playing any other can somebody help me it’s driving me crazy I even tried powering my phone off and I didn’t help

1 year ago

Lynn Nox

posted in Other devices

xbox app

Deezer app for xbox is unusable. And before you ask, yes I've tried everything suggested to fix the problem. The app plays no sound on my xbox, the songs say they are playing but no sound at all. I am so very close to going back to spotify because this app has been broken on xbox for months at this point. I have emailed the company and they asked for video evidence only to not respond after I send it. Your xbox app needs to be fixed, its not my end, its on yalls end. If i can delete it, reinstall it, log back in and do all the other things yall suggest and it still isnt working then its the app itself. Fix your damn app, i would love to recommend the app to my gaming friends as alternative to spotify but if we cant listen to the music then whats the point of the app at all.

9 months ago

awsteenohLover

asked in Other devices

How to turn off recommended

I select a track from under “Tracks” and it plays but then starts playing a recommended track instead of going on to the next track by the same artist. How do I turn the auto mix feature off? Screenshot to show the location in the application:

10 months ago

Henrique.ManciniTiny Dancer

asked in Other devices

No language option on desktop app

I want to change the option on my desktop app but there’s no language option anywhere, and definitely not where the “tutorial” says it should be. I can see the option if I open deezer on my browser but it doesn’t appear in the desktop app.

7 months ago

arlene21Runaway Baby

asked in Other devices

Alexa and Family account

Hi,I have a family account. My two children would like to play their own playlists on their own Deezer account on their own alexa dots in their bedrooms. I can’t figure out how to get one alexa to link to one Deezer account, and the other alexa to link to the other Deezer account.Any tips?Thanks

10 months ago

peaceTRunaway Baby

asked in Other devices

I have a premium subscription yet I get the Error message: Your Deezer account is currently in listening mode on another device

This problems occurs everytime I am listening to Deezer in my car on my iPhone) and my wife is doing the same in hers (on her Android phone).i have read that this was a bug solved in the past but we are still suffering from it.What shall we do?thanks for anyone’s help.Domenico

10 months ago

ADD808Runaway Baby

asked in Other devices

Will Deezer ever get a Linux-snaps/flatpak package?

10 months ago

Amazon62Runaway Baby

asked in Other devices

Bad quality and volume goes up and down

Hi, Since I use the family Deezer, the sound quality is bad (yes it is on high fidelity) and it stutters. The volume also goes up and down, even during one song. And yes, audio normalisation is on. Tried it off, even worse. To rule things out:Not the problem of the internet connection. Fast enough and I have this problem at home and at work. Sound is great on Spotify and Youtube. Bluetooth is working fine. I'm listening with wireless Bose headphones. Tried another identical headphone and bluetooth dongle. No difference Played on Windows app, Google chrome browser, mobile Android phone. All crap. Tried different artists and albums.So, what else is there to rule out?? Thanks.

7 months ago

Barendrecht

asked in Other devices

Windows Task Manager -- is this correct?

Hi,Deezer is listed 7x in Windows Task Manager.Any programmer present who can say something about this?

10 months ago

sirdotcomTiny Dancer

asked in Other devices

Deezer Windows app randomly starts playing songs by itself

Deezer music app on Windows works great most of the time, but it has this odd behavior where it randomly just starts playing random songs out of the playlist that is loaded. Then if I stop it after a few seconds it will start playing a different song without being touched! Does anyone know what causes this ghostly behavior?

7 months ago

ztsuperwoman29Runaway Baby

asked in Other devices

Another connected device

Hello, I am a subscriber and when I try to connect through Bluetooth to listen to music in my car my account will tell me that there are other devices connected. I check my phone and find no other devices connected other than my phone. I'm thinking of changing app...

10 months ago

Michiel.HeynsRunaway Baby

asked in Other devices

Playback interruptions

Both the Web and Windows Applications, latest version of Deezer, keeps on interrupting, sometimes for long times. I am on a symmetric 300 Mb/s connection. I have followed all recommendations that I could find. Problem remains. What can I do next? Why is this suddenly a problem? I have to pause and start the play manually before it continues.

1 year ago

Larry KyotoRunaway Baby

posted in Other devices

No sound output in MacOS new AirMac from Deezer app

Please advise: internal speakers OK. External output> DAC>no sound. Reinstalled Deezer app, not working. ROON, Spotify etc no problems.

11 months ago

Donna.Louise.FieldingRunaway Baby

asked in Other devices

looging deezer out of all devices

Is there a way I can log my deezer out of any other devices as I feel that someone has gained access to my account and although I have changed all passwords, I am still unable to play my music as there is an error saying it is playing on another device.

11 months ago

Richard B. KreckelRunaway Baby

asked in Other devices

Download the desktop app!

So I went to https://www.deezer.com/en/download expecting to find a link to the Linux desktop app which I had downloaded earlier. Guess what: No link whatsoever on that page!It’s a strange screw-up, since the page advertises the download: “Get the full Deezer experience with our desktop all!”Please fix the download. Thanks!

11 months ago

IoKRunaway Baby

asked in Other devices

Support new Garmin Forerunner watches

I was owning Garmin forerunner 245 music and was happy being able to listen to my Deezer music via my watches. When I upgraded 255S Music, to my surprise, I've found out that Deezer doesn't support this version. This model was released a year ago (and I'm not mentioning many other models released) and still they aren't supported. Do you have any plans to support it, because spotify has an app for it?

9 months ago

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