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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 481 Topics
  • 5,236 Replies
481 Topics
S
Tiny Dancer
ShellyF308Tiny Dancer
posted in Other devices
Fitbit

I cannot connect to my FitBit Sense. I used the activation code but it will not connect. Any advice?

121
Yula
Moderator
2 years ago
M
Tiny Dancer
MexineTiny Dancer
asked in Other devices
SongCatcher for PC?

How can I use SongCatcher on my PC desktop? I’ve looked everywhere and don’t find the SongCatcher button or how to launch it.

1181
M
Tiny Dancer
2 years ago
P
Runaway Baby
PJ70Runaway Baby
asked in Other devices
Start My Flow with Alexa

When trying to start „My Flow“ with Alexa, Deezer plays the song „My Flow“ (Gottinari, Miirage) instead of the flow. How can I fix this?

441
GropplerZorn
Deezer Legend
2 years ago
K
Runaway Baby
ksclarkeRunaway Baby
posted in Other devices
Deezer Alexa app can't play artists or genres

This was first brought up in  but was mistakenly closed as a regional access issue. I’m in the U.S. and this is functionality that used to work (i.e., the Deezer Alexa skill used to be able to play song by particular artists). My guess is that Amazon Alexa has recently changed the APIs and that the Deezer Alexa skill hasn’t been updated to support the new distinctions that Alexa is making between general music, artists, and genres. Backing up… the problem is that one can no longer say “Alexa play songs by the Grateful Dead” (with Deezer set as the default music skill) -- this is because Alexa has segregated artists and genres out from just standard music requests (probably as an attempt to drive more people to using Amazon Music). The previous ticket/thread on this noted that Deezer’s skill cannot be assigned as a listener for artist/genre requests (so now only works if you say “Alexa plays songs on Deezer”). This limitation greatly reduces the functionality of the Deezer Alexa skill (

3191
K
Runaway Baby
2 years ago
N
Runaway Baby
nyx1Runaway Baby
posted in Other devices
Deezer jumps around playing the same six songs

I am new to Deezer on Xbox and when I first installed and played it everything worked fine but recently if I turn it on it'll play maybe three songs or four songs and it then jumps forwards or backwards and then plays three songs and then after that it'll jump in the previous Direction so if it went forwards then it will jump forwards again and play the same three songs no matter what I do I cannot get this to stop I've uninstalled it I've signed out multiple times it doesn't matter if it's on random it doesn't matter if it's on repeat all it just does this over and over again and I don't know how to fix it. Also when playing deezer are in the car if I turn the car off it restarts the song that was playing when I turn it back on. every single time the car is turned off. it was not doing this previously so I'm not sure what has changed.

374
N
Runaway Baby
2 years ago
N
Runaway Baby
NGoodmanRunaway Baby
asked in Other devices
Bang & Olufsen TV, no sounds form deezer App?

Hello, I have two of the latest Eclipse Tv’s with LG panels (2022) and also Harmony with LG panel, I’m running the latest update the App appears to work and show the tracks playing, but it just doesn't give any sound…. I’ve tried logging out and re-installing app, factory rest on LG panel, still no joy though other music apps work fine, just not deezer!Please help, any ideas?

1331
Yula
Moderator
2 years ago
J
Lover
JustinLLover
asked in Other devices
Where are the Windows 10 Deezer app release notes?

Self explanatory from the title: where are the Windows 10 Deezer app release notes?

1081
J
Lover
2 years ago
K
Runaway Baby
Kelly Rose BaileyRunaway Baby
asked in Other devices
Can I listen offline using an MP3 player for lap swimming?

Can I listen offline using an MP3 player for lap swimming? I am trying to find a way to listen to music while swimming using an MP3 swimming headset. I read on another forum that Deezer allows you to download music as part of the monthly service. I need to be able to download it to a waterproof mp3 device and listen to it without being connected to the internet. Can this be done? Do I need a specific brand/model that is compatible with deezer or will downloading work with any MP3 player?

1982
A
Tiny Dancer
2 years ago
R
Runaway Baby
RanStolerRunaway Baby
posted in Other devices
Deezer doesn't work on new Samsung smart tv

Latest firmware Latest app versionFamily subscription  Main problem: when I press the play button, nothing happens. The music doesn't start.Orher problems:*On my phone app, the chromecast streaming function doesn't find the tv, only other streaming devices. *The app is loading very slow on the tv Reinstalling the app didn't helpTv brand SamsungModel q70b (2022) I read somewhere that the main problem was not addressed by deezer for one year.If that the case I would probably switch to Spotify 

1352
R
Runaway Baby
2 years ago
D
Lover
dominikzLover
asked in Other devices
Audio quality on Samsung TV (Tizen) Deezer App + some issues

Hello,Does the Deezer App for Samsung TVs / Tizen support “Better 320kb/s” audio quality or does it only support “Standard 128kb/s”? Of course this is assuming I’m having a Premium (or higher) subscription tier.Is there some way to select the audio quality setting in the app? Unlike the browser, desktop and Android apps, in the Samsung TV App I cannot find any option to set the stream quality.Unrelated to the above, I noticed an issue with the Tizen app where, if I skip a lot of songs on the Flow, it gets stuck with the error “A problem was detected with this stream” for any new song I try to play. The issue goes away if I exit the app and wait for an hour or so. Thanks!

5733
N
Tiny Dancer
2 years ago
N
Runaway Baby
nyx1Runaway Baby
asked in Other devices
Todrick Hall Forbidden Album

Hi I saw that a chat was started about a year ago about Todrick Halls forbidden album not playing. I am actually still currently having the issue and it shows the song but it is grayed out. I can add it to playlist and I can like it but it will not let me play it and I'm not sure why I've tried on my phone and I tried on my Xbox and it still will not let me play the songs. 

345
N
Runaway Baby
2 years ago
A
Anonymous
posted in Other devices
Got songs stuck in recently played

I got a lot of songs stuck in my recently played, they always stay above the other songs I listen to. It very annoying especially to find the song that you’ve listened to. It happend after connecting Deezer to a ‘Mediabox Next’ (I’ll never do that again lol) I guess its a time thing? Hope there is a fix for this!✌🏼

968
A
2 years ago
P
Runaway Baby
PeteF3Runaway Baby
asked in Other devices
No longer uploading MP3s

Deezer stopped uploading MP3s for me about a month ago. I’ve reinstalled the app and made sure it’s the most updated version. I’m running Windows 12 and the desktop app. Any idea on what’s causing this? 

1171
Yula
Moderator
2 years ago
S
Lover
SergioCLover
posted in Other devices
Ads skip the next song in queue (free version)

I noticed that every time an ad plays it skips over the next song in the queue.

925
Yula
Moderator
2 years ago
B
Runaway Baby
Benjamin KahaneRunaway Baby
asked in Other devices
A lot of songs have constant freezes and interruptions

Deezer site in Chrome (mac and Windows), Deezer App on Mac, Deezer app on Android: Many songs constantly freeze repeadedly, all couple of seconds.Deezer on my Yamaha receiver works fine.What could be the reason? I have HiFi (Flac) subscription, and Deezer has become practically useless.

1814
B
Runaway Baby
2 years ago
V
Runaway Baby
vedran.rogovicRunaway Baby
asked in Other devices
deezer on philips tv

on my Philips 58PUS7805 /12 from a few week ago I can't load or run the deezer app. before that the app worked normally and I was logged into my premium account, problem egsist only on deezer application,all other applications work properly… TV is coneccted on internet. can you fix that problem… 

2101
Noam Asulin
Deezer Legend
2 years ago
H
hanspeeters52
asked in Other devices
external drive to download instead of SSD on Deezer?

The streaming sound is not good enough for a highend amplifier and speakers. I guess the problem is Jitter. The downloads though are of excellent quality. I have an iMac with only 256Gb internal SSD. Little space left (110Gb) for downloading lots of songs of my Deezer HiFi app That means about 200 CD’s max. That’s too little for me. If it would be possible to change the download location (I know it's not accesible by myself but only by Deezer itself) to my external drive would solve the problem. Unfortunately I heard from the Deezer helpdesk: “All the Deezer information goes to the SSD as you cannot move songs/data to external devices unfortunately”   My request/idea: can Deezer add the external drive as an alternative to download as much as wanted?              

1324
N
Tiny Dancer
2 years ago
Q
Runaway Baby
QilerRunaway Baby
posted in Other devices
Playlist scroll up bug

When listening to a playlist on desktop app, on random intervals the app scrolls all the way to the top of playlist. When it happens it is also accompanied by hourglass cursor. My best guess is that the ‘page’ refreshes and it goes to top by default. This is very annoying when I’m trying to curate my long playlists.

1282
Q
Runaway Baby
2 years ago
L
Runaway Baby
lewis-dawson-gbRunaway Baby
posted in Other devices
Play button doesn't work

Hello, The Play button on Windows 10 no longer works. I’ve tried uninstalling, closing, resetting and repairing the app. Nothing works. Thanks

311
Yula
Moderator
2 years ago
B
Runaway Baby
Bernardo PaulRunaway Baby
asked in Other devices
probleme

Bonjour,je n arrive plus à accéder à votre plateforme, j’ai un compte chez vous, je paie tous les mois, pouvez vous m aider, merci 

161
B
Runaway Baby
2 years ago
E
Runaway Baby
Enordee1Runaway Baby
posted in Other devices
Streaming from mac app to receiver

I am using the macOS app so that I can get lossless streaming but I can’t figur out how to stream from the app to my receiver. Airplay doesn’t support lossless and there is no chromecasting ability in the mac app (even though the mobile app seems to have that capability). What are my options?

86218
J
Tiny Dancer
2 years ago
F
Runaway Baby
Fam.montagRunaway Baby
asked in Other devices
Panasonic TV: Deezer App recent issues

Seit 4 Tagen wird die App auf dem Panasonic TV (Modell TX-55DXW604) nur noch minimiert in der linken oberen Ecke dargestellt und ist nur noch mit einem Maus Curser bedienbar. Habe die App bereits deinstalliert und neu installiert, das.problem bleibt allerdings bestehen. Die Software des TV ist auf dem aktuellen Stand. Wo könnte das Problem liegen?  

111142
J
Tiny Dancer
2 years ago
F
Runaway Baby
Flow1999Runaway Baby
asked in Other devices
Offline Lyrics Issue on computer

I’ve downloaded the Deezer App on my computer (Macbook Air M1) in order to listen to music offline.However whenever my computer’s not connected to the internet, the lyrics logos are glitching/ flickering on my screen for all of the songs in my downloaded playlists, along with the message “We’ll keep trying to reconnect”.  it slows down and overheats the computer quickly. I cannot make it go away except if I completely close the app, and as soon as I reopen it, if I’m still offline the same problem occurs again. Maybe an offline features would be needed for computers to fix this, or else it is a software issue.   anyone facing the same issue, I’m a bit desperate and annoyed   thanks a lot :) 

231
Yula
Moderator
2 years ago
A
Runaway Baby
AjonRunaway Baby
asked in Other devices
Alternative for Deezer Player in Windows

Many years ago i used Deezer and had a terrible experience with the Android app, now I’m back to Deezer and the Android app is wonderful, however the app for Windows is unbelievable bad, it’s even hard to explain how terrible it is, multiples crashes and bugs everywhere, it is really annoying.All that been said i want to ask if anyone knows an app that i can use to replace Deezer desktop app in Windows i searched but couldn’t find anything.

1652
A
Runaway Baby
2 years ago
D
Diego Re
posted in Other devices
Chromecast connection Iphone

Good day, I used to play Deezer through Chromecast audio perfectly on my old Samsung, since 3 month I switch to Iphone 8 and even if I’m still able to play music through Chromecast, it doesn’t work good as before: problem is when display switch off and music keep playing, as son as the next song play (s.a. from a play list) iphone stop to follow the playlist, actually the music keep to play smoothly but when I switch on the display, deezer keep showing the last track was playing before to switch off the display, it’s like deezer is not able to follow the running tracks when iphone is on standby mode. Even worst if I run the music flow based on my favourite songs, it’s happen that Deezer doesn’t update the flow and the last song keep repeating forever. To get the control of the trucks again, I have to close Deezer app and open it again, than play any track, automatically is going to recognise the track playing in that moment through Chromecast, than I can control it again so far the Iph

82623
Alfredo.Deezer
Community Manager
2 years ago
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