There is only Standard and Better quality options since I moved from premium to a family plan, I’m using a partnered A1 offer. Anyone know how to fix this or if this is intentional? Same settings appear on the desktop app, ios app and browser player. I contacted their support but they are rather slow and haven’t gotten back to me in a couple days :/
Best answer by awesomemac
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+5
When did your Family plan started? The Family plan is also available as HiFi, so this is weird.
Normally you should have the options to change the quality:
If you can’t see those options, I think it’s better to take a look at:
https://support.deezer.com/hc/en-gb
or send a request:
https://support.deezer.com/hc/en-gb/requests/new
When did your Family plan started? The Family plan is also available as HiFi, so this is weird.
Normally you should have the options to change the quality:
If you can’t see those options, I think it’s better to take a look at:
https://support.deezer.com/hc/en-gb
or send a request:
https://support.deezer.com/hc/en-gb/requests/new
I just switched a couple of days ago from premium to family and the option was gone while it was there on premium. I contacted their support and they have replied after a day to which I replied back but haven’t heard from them after 3 days now. I will have to switch back to premium if family doesn’t allow hifi, it is weird since on deezers site and when using google it says family support hifi.
+5
This is very strange. You should be able to listen at HiFi quality. I do hope that the support of Deezer will answer your question soon. Please let us know.
Okey so I got an answer from support, they said that the A1 family plan doesn’t include hifi but their premium one does, so I’ll be going back to premium, oh well🤷
thanks anyway ^_^
+5
That’s odd, but okay. I’m glad that you have received an answer.
*A1= From Austria?
A1 Slovenia (I believe A1 originates from Austria yes), it is odd yea.
Have a great day : )
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