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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41257 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

    404 replies

    Show previous replies
    Roadie
    VJW
    Roadie
    March 8, 2020

    S20 ultra music keeps loading and does not play on new S20 Ultra 5g phone. This app needs to update or what other alternative can be done to resolve the issue?

     

    Please note I am paid subscriber.

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    March 9, 2020

    Hey @Funmi Afandolo 

    We appreciate it isn't that easy, we're sorry for the inconvenience. This is so we have the required time to investigate and potentially sort this situation out :thumbsup_tone2: what version of our app and OS/device you're using?

    Thank you for your patience and understanding.

    Roadie
    Funmi Afandolo
    Roadie
    March 10, 2020

    Using version 6.1.21.66 on Samsung s8

    Rockstar
    Kevin Deezer
    Rockstar
    March 10, 2020

    Hello @VJW, please try the troubleshooting steps described in the post pinned to this topic and let us know how it goes :slight_smile:

    Have a nice day

    https://www.deezer.com/en/profile/3421485864
    One Hit Wonder
    garydee
    One Hit Wonder
    March 10, 2020

    I have been using deezer for a while now. But for the last 2 or 3 weeks my songs have been stopping and starting alot. Even if I have downloaded songs and I put the app onto offline mode, the songs still just stop and star. I did see that there were 2 updates and I thought they would fix it but they haven' . It's getting to a point that I can't take it anymore. I just really hope you see this and try fix it

    Rockstar
    Kevin Deezer
    Rockstar
    March 11, 2020

    Hello @garydee, could you try the troubleshooting steps shown in the diagram pinned to this topic? Don’t forget to choose Clear all in the app and clear the cache of the device.

    Let us know how it goes :wink:

    https://www.deezer.com/en/profile/3421485864
    Roadie
    tugakerfio0
    Roadie
    March 12, 2020

    Deezer app doesn’t work well on mine tablet and android either! Whenever i try to switch songs the the android app crashes and the mobile won’t work until it is powered off and on again.
    Maybe need to switch to another app 

    Rockstar
    Kevin Deezer
    Rockstar
    March 13, 2020

    Hello @tugakerfio0, please have a look to the troubleshooting steps illustrated above that should help you with the issues on your tablet and smartphone :slight_smile: Don’t forget to clear the cache.

    Have a nice day :wink:

    https://www.deezer.com/en/profile/3421485864
    Roadie
    maucarpa
    Roadie
    March 13, 2020

    After updating to the last version, the application keeps cutting off, on iPhone and computer, just “error, retry” AFTER EACH SONG. C’mon Deezer! 

    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    March 14, 2020

    Hi @maucarpa 

    Thanks for reporting it. Apologies this has happened. We're looking into it at the moment.

    I've had a look on your account and noticed that you have a HiFi subscription so: could you please try to change your audio quality settings to HQ from HiFi? Let us know if it makes a difference and what OS and app versions you've got installed :thumbsup_tone2:

     

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