Hello!

I know Deezer did an update on June 22, and now I cannot play anything, I either get either error cannot load or it just spins out. I tried clearing the cache, I tried uninstalling and removing the SD card, I've tried everything that has been suggested to no avail. I am a paying customer so I would really love some help! 

Hello @prudencearcadia, which device are you using and what is the version of the Deezer app?

Thank you for the feedback

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Hi.

I did all of the above more than once. I am finding that if a song is not downloaded it wont play whether I'm on wifi or not. It also takes forever to download a song. So I cant listen to any new mixes or flow as it's not downloaded to my device.

Please urgently assist.

Thanks!

Report originally by a Discord member, here known as @tarik_alp_onar.

The user reported songs have issues loading under plenty circumstances: songs either won't load, or takes too long to load. Pressing 'Try Again' doesn't always work properly, usually taking several attempts to reload in order to work.

Any ideas what this could be?

Pardon if the post seems to be misplaced in any incorrect categories. I wasn't sure the exact listing to post it under.

Deezer doesn't play any music on android and desktop site. I tried different wi-fi and cellular connections both on android and my pc.

Sigo sin poder solucionarlo

Hello,

Songcatcher isn't working on my Nokia 7.2.

Not on 4g and not on WiFi.

Can it be fixed?

Hello @Leraine Boshoff and @Juan Manuel Ramirez Galvis, which devices do you own, and what is the version of the Deezer app?

Thank you

Hello @Rolf van Kollenburg, can you try those troubleshooting steps shown in the diagram at the beginning of this topic? Let me know if it fixed the Songcatcher issue.

Hello @ghostinmyhair, you can also try those troubleshooting steps on your Android. What is the version of your Deezer desktop app?

Have a nice day

Dr. Dre's first album The Chronic sounds like it's playing on fast forward and it's also very squeaky please help me out with this thank you

Hello @Meens Jr, I know that album very well and it’s not an issue on the catalogue’s side, but with the app data on your mobile  follow the steps described in the diagram at the beginning of the topic and that should solve this issue 

Ther is a problem with the song: train--greatest hits, angel in bleu jeans, the last 40sec of the song keeps repeating itself

Hello @Kevin Deezer, those steps didn't fixed it. Sometimes it works but 9 times out of 10 it doesn’t.

Опять не работает приложение(

@Rolf van Kollenburg, sorry about that, can you go to the audio settings of the app, change the quality settings and try again.

@Volga_Olga, can you try the troubleshooting steps shown in the diagram at the beginning of this topic? Let me know if you need more help.

I have downloaded an album, but now it says Unable to load and I don't have option to remove it from Downloads (it is on the downloads list). 

Hello @niveska, please follow carefully each step described in the diagram at the beginning of the topic (page 1). Let us know how it goes!

Thank you @Kevin Deezer , however I wanted to avoid losing all my dowloaded albums and delete only this one that doesn’t seem to exist any more. Please see attached screenshot.

So I have “Tell Me Why (Radio Edit)” by Supermode track in my favorites. But when I press it the app just plays the track before. The track is not partially visible like the ones forbidden in my country. What happened?

No sound!

No sound and not loading. 

 @niveska ok, I see what you mean.I still think it’s not possible to delete it specifically. How many downloads do you have?

@IJosephI, try the troubleshooting steps at the beginning of the topic, they might help with this issue. Each step and the order of the steps are important.

Hello @Morjan72, I’ve just moved your messages to this topic, try the troubleshooting steps at the beginning of the topic, they are shown in the diagram on page 1.

Tracks №1, №6 are not playing on this album

it is a llittle bit pain having to do this each time is failing a song. I have been in deezer one month and I have find this problem in 2 songs in 15 days XD…

I hope this will be filled by deezer team in the future.