Features & Feedback

I pay for Hi-Fi and am using Windows 10. I can’t listen to a long piece of music without silence injected right in the middle of a song. That is a deal breaker for me, especially since I see that a year ago this question was addressed and dismissed as something being introduced slowly, first for iPhone users. A year later, and there is still no gapless play at your most expensive service. Windows users are 75% of the market. I can’t understand what you don’t understand about the business potential of your service. This service could be my go-to library for all listening in my house. It’s a thousands-album library that, if you could design it properly, be listened to in any way my imagination could devise.I could list a dozen problems with Deezer for Windows browser and desktop, but you’d have to pay me to be that useful to you. I’m out. I’ll check out Tidal, I guess. I think that’s the only other Hi-Fi service.Maybe, if this could get back to an administrator

I tried Deezer as a more kids friendly option to Spotify and cancelled immediately after 1 hour. Reasons: - kids profile: the fact that I have to login on my daughter's device with my account, activate the kids profile, while my daughter can switch back with one click to my account is ridiculous. Absolute ineffective- no options for kids between 13 and 16

I can drag it to a playlist but it automatically goes to the bottom. With a playlist as long as insane as mine, I want the capability to drag and drop wherever...especially as the first song. Is this possible? The UX is really lacking from Spotify and I worry why I made this switch. 

I’m using the Deezer web version on Chrome/Mac.I search for the Artist I want to listen to I click on Tracks I click on a track to playExpected: play the track that I selected, then play the next track from the list of songs from the same artists.Actual: play the track that I selected, then play some random algorithmic selected song that I don’t want.Solution: Either play the one song I selected and stop or play the next song in the list of songs from that artist. For example:I search for Fleetwood Mac and click ‘Tracks’. I select a track I want to listen to ‘Little lies’, note how the next track in the list of songs is ‘Big love’.The track plays and the queue shows the 1 song ‘Little lies’. When the song is finished a completely random song (addicted to love - r

This is making me crazy and it is an absolute deal breaker.  Without a solution to stop playing unwanted music after my selected track the service is just annoying.  Why should I listen to something I don’t want (even if I paid)?  Why someone/something has to choose my music instead of me? I wrote to the support but I was dismissed with something like:  “sit and wait, maybe in the future someone will decide to implement such feature”.  That’s very, very far from acceptable  

I am a new user, exploring the service. I will pay for a subscription but NOT BEFORE I AM GUARANTEED that I can switch off, kill the Automated Recommendations service COMPLETELY.e.g. not just as a toggle option at the end of a queue or likewise….Can Deezer make me happy?  

I was casting music to a Google Home and was trying to clear the queue, but couldn't find any option to do so.  Looks like I had to stop casting in order to modify the queue, which only let me rearrange tracks or remove them one by one. Upon being left with one track, there doesn't seem to be any way of removing it, so whenever I load the app, I'm stuck with the last track at the bottom.  I can bring it up to fill my screen, view my queue, and there's the track at the top stating "now playing".  I have the option to add it to my queue (I guess it's not considered to be in the queue already), but can't remove this final item. I'm within the first half hour of my trial.  Looking to switch from Google Play Music, I first tried Spotify, but cancelled within the first day because of this exact problem: no ability to fully clear the queue.  Deezer doesn't have the same queue problem, does it?

💟A look at the key advantages that set Deezer apart💜 In an increasingly crowded music streaming market, Deezer has managed to stand out as a solid and, in several ways, superior alternative to the competition. Here is a breakdown of the areas where this platform truly makes a difference. 🎵  1. The Largest Catalog on the MarketDeezer offers more than 120 million songs (Yes, you read that right: 120 MILLION), surpassing all of its competitors in sheer volume of available titles. This is a significant advantage for listeners looking for niche ge

If you use a car that has Android Automotive OS (not the Android Auto that mirrors the phone display) the Deezer app is missing features like search using the microphone.  Google Assistant (E.g. Hey Google) will have Deezer play live versions, covers, pretty much anything that is the studio album of what you want.  Since there is no microphone option in the search bar and you cannot type while driving there is no option to switch music.Please add a voice search like the Android Phone App.  Reference: https://developers.google.com/cars/design/automotive-os

Hi there! I have recently moved from Spotify, and it is great, but one issue I have is when I am in the lock screen, the option to fast forward/rewind 30 seconds is not there. Only the option to completely skip to the next episode. I haven’t been able to find any options in the settings.  I have an android by the way.

Brand new to the platform and liking it so far, but I gotta be real with y’all - ain’t nobody that wants 11 different email subscriptions.  I just unsubscribed from all 11 notification options across 3 different communication methods (email, text, push notification). I clicked 33 buttons to opt out. Not great for user experience, ngl.  Other than that, I’m liking what I’ve seen so far! Thanks for being a solid alternative to Spotify. 

What: When using the app it regularly asks to restartWhy is this a problem?: Spotify, safari, every other app I have on my computer does not have this constant request to restart. Doesn’t matter if I leave them open, ignore them, whatever. They restart when I feel like it and do not constantly nag.What might cause this?: I assume this is some short lived user token, I don’t care, extend the time length on the token or make it configurable. I’m paying. I could pay someone else for the same content, so why not make the user experience more attractive. Hell I’m only using Deezer because I disagree with Spotify’s AI music policy but Spotify didn’t nag me every time I use the app to restart.Fix:1. I tell the app ‘no i do not want to restart right now’2. App does not ask again to restart for a week

While his older music should still be found if a fan that has been out of the loop uses his deadname to find it, the artist profile should be updated to reflect his transition. Please update this, you're already about 7 years late..(Not just for Sam Bettens of course)

HiI sometimes report a problem with lyrics using the desktop app but nothing ever seems to get fixed.  Is it worth me continuing to report these problems?Thank you.

I want to like Deezer, but your playlist track limit is a dealbreaker.  I have over 10K liked songs in my "Liked" songs in Spotify that it has taken me nine years to curate, and I don't want to lose that history.  Please remove your current playlist limit of 10K tracks, and then we can talk.

Some tracks are playing at what seems like double speed

Hi,If I go to an artists discography page, I see only a few albums, but if I go to their top tracks, there are songs from different albums that are not shown on the discography page. I am not sure how to see the whole collection...

Why do my custom playlists have songs I do not know, nor have I added to my list? Your app is treating them like radio stations. I didn't live that. The purpose of creating my own playlists is to listen to the songs i want to hear.  Im using the free version for now to play around to see if I like this service. I dropped Amazon and Spotify because they support fascists and pedos. 

I don't know why Deezer doesn't improve its Windows desktop application to incorporate high-quality features like ASIO or WASAPI to enhance sound quality when using a computer with an external USB Hi-Fi DAC.When comparing, on the same computer, a FLAC album played on foobar2000 using the WASAPI output with the same album played on the Deezer application in Hi-Fi quality, the sound quality on foobar2000 is superior.I believe this is because Deezer uses standard Windows output instead of sending the output directly to the DAC.Do the developers have any plans to improve this? 

Hello all, When I ask my Amazon Echo or Google Home/Android auto to play a song, it will quite often play the wrong version of the song. For example, if I ask “Alexa, play Chandelier by Sia” it will play Chandelier (Mongolian throat Singing version), and not… the studio version. Is there a way to prevent that? In the same vein, is there a way to not have it play the censored versions of songs if an explicit version is available? This one is a mixed bag, but if I ask Android Auto to play “Straight Outta Compton” by NWA, it would play a sanitized, radio edit of the song despite me enabling explicit in the app. This happens less common than the first thing but I also don’t love it. Thanks!

I keep getting the annoying message ‘Your computer seems to be offline. We'll keep trying to connect.’ when I know 100% that my computer is not offline. 

Why are some of the album covers greyed out in my library, but when I click on them they appear and play as usual.  At first I thought they were no longer available, but in every case it was just the album cover image that didn’t appear properly (desktop and desktop app versions).  In the ios app, the main cover image remains greyed out when clicked on (but the cover as it appears next to each song is visible).   

The album “Out of Time” by the band Quivers does not appear in their profile but comes up if I search for it specifically.  There’s not a duplicate Quivers page either so I don’t know why this keeps happening. 

This feature hasn't been working for a month, it looks like it's trying to recognise songs but but shows no match as if it can't hear anything.