Error: requested content is not loading/fail to load content

Hi @Basurex we are very sorry to hear you are getting this impression. The troubleshooting steps only have to be performed once properly. If every single step is done thoroughly and in the correct order there shouldn’t be a problem in the long-term. Please let us know how you get on, we want to make sure you can listen to music without any interruptions.

Hi @zappatto we are sorry to hear you are experiencing this issue. Could you please explain this a bit further so we can help you more with this problem:

• Are you sure you are logged into the correct Deezer account?
• Did 300+ songs disappear from your favourite song list OR from a playlist you created OR from a playlist someone else created?
• Can you still see these songs in your Deezer account on another device?
• Could you please name some examples of the songs which disappeared: artist, title and Deezer URL link?

Many thanks 

I can not find a direct email address for deezer. I am using Samsung phone never had no problems until 3 weeks ago. Songs are stopping and starting all the way through the song. A 3 minute song is lasting 6 minutes !! I pay the subscription fee of £10 per month and have been for many years now.

Please deezer sort this out or I will be cancelling. I have read other threads and tried the things other people have and it's still not working!!

Hello

I tried following your tips (erasing app cache) and downloading an album but it didnt work: tracks keep loading and loading...so I even tried to disinstall the app and reinstall it but no changes. Then I had luck only not using my home Wi-Fi but using my 4G connection! Il I use  Could this trouble be related to internet type of connection?!? Does it mean I cannot use Deezer with my home Wi-Fi?! It sounds crappy...

Thanks

 

 

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Hi there @HOMA 

Sorry to hear that. Please follow the troubleshooting steps above and let me know if you need further help!

Hey @Massimo.G 
Your Deezer app should definitely stream via Wi-Fi as well. Have you tried restarting your router after about 3 mins? Let me know what app version and OS you've got too 

This didn't work for me, what's going on! And it's not my connection, I'm able to stream 1080p YouTube videos

Hi @David Mukuma Sikaona thank you for contacting us. I think you sent us a screenshot photo of YouTube?

Listening to Deezer music is using a lot of mobile data - please always make sure to have a strong internet connection (best is good Wifi)

OR make sure to download your favourite Deezer music while you have good Wifi to then listen to music in other places 

If you are still experiencing the same problem, please let us know.

hi,

This error exists on windows, linux, firefox, chrome - no matter where I load songs I got it.
Please convince me to stay with you as a customer, because clearing cache every few days is not worth the price ….sorry.

thanks

Hi there @rafal_from_the_future 

In your case, this is happening because you have a HiFi subscription - there's an error happening and under investigation for a while. Please see here for more info 

I have followed all the instructions above. I set Smart cache in the middle. I clear all data. I restart the phone many times. I turn off power saving mode. I download a playlist and play a song. Uninstall and Reinstall many times. Nothing is working!! And I'm using private wifi network at home. Everytime i try streaming a song with HiFi or HQ this always happens. Sometimes the song will load but will have to wait for 5 minutes until the it start and then it will start buffering again in the middle of the song. Sometimes the songs will not play at all and it will show error message. Downloading a song takes long time.