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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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393 replies

S
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Desde que Actualice la App NO me reproduce el 99% de las Canciones, estoy realmente desesperada, porque ya realicé todo el procedimiento sugerido por Deezer pero NO se soluciona mi Problema de reproducción.

En verdad necesito ayuda por FAVOR.

G
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The application is jot working and all download playlist are loading... And never finish to load. The issue appeared two days ago, I have tried from several devices and the result is the same. 

I have applied updates without improve the same behavior. 

 

Rudi
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Userlevel 7
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Hi there @guillovw 

Sorry that's happening, please try the troubleshooting steps above.

For everyone else, if the steps don't work, please post the link for the content that gives you the error message and I'll check with our catalogue teams if we need to fix it :thumbsup_tone2:

H
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Userlevel 1
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The album fails to play. Please fix it.

Rudi
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Userlevel 7
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Hi there @Hai Hung Dinh 

Thanks for reporting. It doesn't play on my side either. I've reported it to our catalogue teams :wink:

K
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It is ridiculous that there are so many errors playing music. On top of that you advise to reinstall the app again and again. I can't play any online music or download new music. Unacceptable!!!! Fix it please.

Rudi
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Userlevel 7
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Hey @Korty 

Sorry to hear that. We're always working on fixes but for Android phones, for example, there are different version of the OS and different models from different manufacturer's. We need your help to fix what's affecting you in particular.

If you're willing to support our growth and improvement, please help us out by providing further details so that we can better understand your experience.

Have you tried changing the audio quality settings?

C
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Il sistema non funziona proprio, si blocca quasi sempre, poi per ascoltare una canzone ci mette troppo tempo e quasi sempre si disconnette, poi tanti brani non funzionano più, dice errore. Cmq se non risolvere il problema, io questo mese stacco l'abbonamento, e disinstallo.

Rudi
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Userlevel 7
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Hi there @ciccio83 

Apologies for my reply in English - at the moment Italian isn't supported here in the community. Please look at the troubleshooting steps above and give it a go. If it doesn't help you, please let us know :thumbsup_tone2:

S
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every time I try to listen to a song in my playlist, including the ones I downloaded, it appears "error : failed to play, the requested content is not working", idk if is the internet, but doesn't make any sense, because it is my downloaded music... please help! 

E
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The last couple of months I've added multiple albums but they only show up on pc, not on my android galaxy A3. Tried clearing cache and data, doesn't work.

Rudi
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Userlevel 7
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Hey @sabrina ernst 

Sorry to hear about your experience. Please check the troubleshooting guide here and let us know if it helps you :v_tone2:

Jaime.
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Userlevel 7
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Hi @EQlizion 
Can you please confirm the following information, in order to help you:

  • Do you have the Deezer app stored in the internal memory or SD card
  • Deezer app Version (click on favourites>gear wheel>About)
  • Android firmware version

 

S
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Userlevel 1
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Ultimately, due to these issues, and issues with Casting content to Google speakers, I have switched back to Spotify. The failure to playback music, the failure to cast music, the failure to have the Google Assistant play a track, it’s all broken. I am also using a Google Pixel 3a XL, running Android 10. There is no excuse to not have proper functioning applications and services on a phone directly from Google, using firmware provided directly by Google.

 

The most infuriating thing is that the iPhone I have for work handles Deezer playback perfectly. Aircast works perfectly. Google’s platform’s are just disregarded by Deezer and it’s upsetting. 

 

I hope to one day return once the Android issues have been ironed out, but I don’t know if that’ll happen.

E
Rank

Hi, Jaime

  • It's stored on the SD,
  • The version is 6.2.11.74
  • Android firmware 8.0.0
Rudi
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Userlevel 7
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Thank you for your honest feedback @schlambo. I'm really sorry the experience with the Android app wasn't satisfactory. I'll forward your comments to those involved in this here at Deezer.

Please subscribe to this and other Google Home topics so that you're notified once our service has improved. Perhaps you can give us another chance at that time :pray_tone2:

Jaime.
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Userlevel 7
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Hi @EQlizion apologies for the delay.
Have you tried with the troubleshooting above in this page.
Please go through all the steps and let me know if it works.:relaxed:
 

C
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Hi @Jaime. , @Rudi ,

I have a problem with loading 1 album on all devices, so I would like to ask You to create request to content team.

Artist - Karandash (Карандаш)

Album - Monster (Монстр)

Hope for quick response and thanks in advance!

 

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Rudi
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Userlevel 7
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Hey @Chumakovskiy 

No problem, we can surely help you. But just to make sure we get the right version, could you please post the link here?

C
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@Rudi 

Here it is - https://deezer.page.link/iMEiVR2yVvGoHWnd6

 

Thanks!

C
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Hello,

This bug dont give listen music.

And this bug has premium account.

And how me use application and listen music with comfort?

 

Rudi
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Userlevel 7
Badge +7

Passed it on, please keep an eye on it for the next couple of weeks @Chumakovskiy :wink:

Please follow the troubleshooting tips above @Carpe Diem and let us know if it helps you :thumbsup_tone2:

C
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Volevo comunicare che Deezer non è più stabile, va sempre in crash, e ci mette troppo tempo per caricare un brano e spesso si stacca definitamente. Se non risolvete questo problema, al prossimo rinnovo stacco l'abbonamento.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @ciccio83 sorry to reply in English but we don’t have support in Italian.
Can you please let me know if the problem you are experiencing is on mobile app (Android or iOS), desktop app or web?
Grazie:relaxed:

C
Rank

Ciao jaime. Io uso android. 

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