include
F.A.Q.

Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
Show first post

393 replies

D
Rank

(EDITED : wrong section)

T
Rank

After the last update I have this as well. Clearing the cache and reinstalling works for a little bit, but then the problem returns.

I then changed the preferred storage from sd card to internal storage, and I think this might’ve solved it. But it would be nice if I could save my music to the sd card.

J
Rank

I recently had an security update on mij samsung xcover 4s and after this update i got this problem i tried all the above steps and they help for like a little while but then it continues with the same problem.

I can give you the update version and so on if needed.

 

Kind regards 

Aron

S
Rank

Hi 

I keep getting the error message for anything I try to use my songs even download ones, podcasts or anything I try to play. I have done all the suggestions but nothing has changed.  I pay for it and it hasn't worked right for a while now please help me fix it I do like deezer and have had it for a long time but I am getting very frustrated.  

Thans 

K
Rank

Heya I’m an expierienced user at deezer for years. But what im currently facing is new to me. It couldnt show any of the songs. I’ve followed to steps from begin to end and now im not able to log in to the app, while i do get an email with the verification of it was me. So apparently my credentials are right. Is it just the deezer server currenly being down?! Or

C
Rank

No estoy dispuesto a borrar la aplicación y toda la música descargada con ella, son más de 120 GB.

Esta no es una solución real.

Jaime.
Rank
Userlevel 7
Badge +7

@Cosmic_9 I am sorry about that.
This is the troubleshooting our developers asked to provide to all affected users with the error message.
I know it is a lot of music, but you can easily download the music again from your music library.
Apologies for the inconvenience

A
Rank

Tried every step several times. Did not work... Sucks to pay for something that doesn't work.... 

A
Rank

I’ve also tried every step listed for an iOS device multiple times and nothing worked. Lately I have been getting a “There is a network issue. This content can’t load because of poor network quality.”

 

There is nothing wrong with my Wi-Fi connection, so I have no idea what “poor network quality” is or means. I even ran tests on my router and there are NO issues detected. Actually every other app works fine except Deezer does not play music. I figured this has to be a network outage by Deezer, but if that was the case then I’d see a long list of people with this issue and not only me.

 

After the initial reply to my support request, which is scripted and asks me to answer questions that I already provided the answers to in my initial request, support does not reply back. 

 

My credit card was just charged for the month and I can’t use the service. I guess I’m paying for a whole month of service that I cannot use and haven’t started to use for the month. I could’ve used that money elsewhere in these tough economic times, but I guess I’m out.

P
Rank

I have followed all the step above on 2 separate occasions yet I still get the same "error: failed to load content" message on EVERY SONG (unless it is already downloaded).

I'm going full Karen right now because I can't even seem to find a contact us section for better support. 

I am paying for Deezer premium but I can't use it anymore! This first started happening around 6 months ago, but really sporadically. Now it is continuous... Every song.

Can a member of support please advise because I am just a couple more error messages away from binning Deezer off entirely.

Yula
Rank
Userlevel 7
Badge +10

Hey @pissytramp, this error message usually depends a lot on the device used. 

Please use this link to contact our Support! 

(She/her) add your pronouns to your signature!
S
Rank

My issue was solved:

  1. Clear Cache
  2. Clear Data
  3. Allow Storage permission by myself. App doesn’t ask it by itself in my Android 8.0.
  4. Launch & Login

P.S. Internal storage used. Didn’t try SD card yet. It died recently.

I
Rank
Badge

When I'm not using WI-FI (but in the same time i using unlimited 4G) I can't load or add to favourites any new music. Is there a fix?

J
Rank

Yep, android app sucks, I will cancel my subscription

V
Rank

I repeat these steps every time I want to listen the music. Nothing helps for next time. If the problem continues, I wil cancel my subscription. Sorry, for that money I want something reliable. And it isn't.

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Viktória Jančovičová, sorry to hear that you are having this experience.

Did you check if the battery optimization is not on for Deezer? Did you try clearing the cache of the app or reinstalling it? 

If you already did all the steps, please answer the following questions:

• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed? 

If could you also send me a screenshot of the app Deezer with the option “Data and storage”, it would be very helpful too.

H
Rank
Badge

On android 8.0.8.1 (and a few pervious versions), I have a constant downloading notification.

 

I traced it back to some Playlist which have one or two songs that have this error. None of the steps seem to be working to get rid of this error.

 

It's getting kind of annoying really. 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Hotzigetty, sorry to hear that you're experiencing this issue.

Could you please record a video so I can better understand your situation?

Reply


TERMS OF USE DEEZER COMMUNITY SITE