Error: requested content is not loading/fail to load content

(EDITED : wrong section)

After the last update I have this as well. Clearing the cache and reinstalling works for a little bit, but then the problem returns.

I then changed the preferred storage from sd card to internal storage, and I think this might’ve solved it. But it would be nice if I could save my music to the sd card.

I recently had an security update on mij samsung xcover 4s and after this update i got this problem i tried all the above steps and they help for like a little while but then it continues with the same problem.

I can give you the update version and so on if needed.

Kind regards 

Aron

Hi 

I keep getting the error message for anything I try to use my songs even download ones, podcasts or anything I try to play. I have done all the suggestions but nothing has changed.  I pay for it and it hasn't worked right for a while now please help me fix it I do like deezer and have had it for a long time but I am getting very frustrated.  

Thans 

Heya I’m an expierienced user at deezer for years. But what im currently facing is new to me. It couldnt show any of the songs. I’ve followed to steps from begin to end and now im not able to log in to the app, while i do get an email with the verification of it was me. So apparently my credentials are right. Is it just the deezer server currenly being down?! Or

No estoy dispuesto a borrar la aplicación y toda la música descargada con ella, son más de 120 GB.

Esta no es una solución real.

@Cosmic_9 I am sorry about that.
This is the troubleshooting our developers asked to provide to all affected users with the error message.
I know it is a lot of music, but you can easily download the music again from your music library.
Apologies for the inconvenience

Tried every step several times. Did not work... Sucks to pay for something that doesn't work.... 

I’ve also tried every step listed for an iOS device multiple times and nothing worked. Lately I have been getting a “There is a network issue. This content can’t load because of poor network quality.”

There is nothing wrong with my Wi-Fi connection, so I have no idea what “poor network quality” is or means. I even ran tests on my router and there are NO issues detected. Actually every other app works fine except Deezer does not play music. I figured this has to be a network outage by Deezer, but if that was the case then I’d see a long list of people with this issue and not only me.

After the initial reply to my support request, which is scripted and asks me to answer questions that I already provided the answers to in my initial request, support does not reply back. 

My credit card was just charged for the month and I can’t use the service. I guess I’m paying for a whole month of service that I cannot use and haven’t started to use for the month. I could’ve used that money elsewhere in these tough economic times, but I guess I’m out.

I have followed all the step above on 2 separate occasions yet I still get the same "error: failed to load content" message on EVERY SONG (unless it is already downloaded).

I'm going full Karen right now because I can't even seem to find a contact us section for better support. 

I am paying for Deezer premium but I can't use it anymore! This first started happening around 6 months ago, but really sporadically. Now it is continuous... Every song.

Can a member of support please advise because I am just a couple more error messages away from binning Deezer off entirely.

Hey @pissytramp, this error message usually depends a lot on the device used. 

Please use this link to contact our Support! 

My issue was solved:

1. Clear Cache
2. Clear Data
3. Allow Storage permission by myself. App doesn’t ask it by itself in my Android 8.0.
4. Launch & Login

P.S. Internal storage used. Didn’t try SD card yet. It died recently.

When I'm not using WI-FI (but in the same time i using unlimited 4G) I can't load or add to favourites any new music. Is there a fix?

Yep, android app sucks, I will cancel my subscription

I repeat these steps every time I want to listen the music. Nothing helps for next time. If the problem continues, I wil cancel my subscription. Sorry, for that money I want something reliable. And it isn't.

Hi @Viktória Jančovičová, sorry to hear that you are having this experience.

Did you check if the battery optimization is not on for Deezer? Did you try clearing the cache of the app or reinstalling it? 

If you already did all the steps, please answer the following questions:

• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed? 

If could you also send me a screenshot of the app Deezer with the option “Data and storage”, it would be very helpful too.

On android 8.0.8.1 (and a few pervious versions), I have a constant downloading notification.

I traced it back to some Playlist which have one or two songs that have this error. None of the steps seem to be working to get rid of this error.

It's getting kind of annoying really. 

Hi @Hotzigetty, sorry to hear that you're experiencing this issue.

Could you please record a video so I can better understand your situation?

I tried all these steps and I still can't play any song that's not downloaded, whether I use wifi or mobile data it doesn't make a difference,  the "error" message appears every time.

Could you please share a video reproducing the problem? 
Thanks

For the last month, I have had this problem happen with the Deezer app. I am using a Samsung S23 Ultra with the latest updates on both phone and the app.

4 weeks ago had this issue start with inability to play any songs. I cleared the cache, uninstalled  the app and then reinstalled, then redownloaded my playlists, only to have the app work for a few days to a week before the problem reoccurs.

I am now on my fourth time that this has happened in the space on a month and I am at a loss at what I am meant to do!

Yesterday, I noticed that the app was using a lot of battery. I cleared the app and after doing that I found that the problem has returned where the banner shows it has an error in loading the content. This problem occurs with my downloaded songs, however even with trying to play songs by streaming in the deezer app it is struggling and unable to play any song consecutively.

I am sure that I will be asked to clear cache (already done), uninstall app (about to do) and then start over again ( fourth time...) but really hoping this message will be responded to and a true solution found.

I've been having this exact same problem, i deleted and redownloaded the app and it's gone back to what it was. I get error messages, the playback malfunctions and has the loading symbol for ages, even when it's with downloaded songs??? Also the song titles get mismatched with what's actually playing, I have Samsung S21 ultra so I really want a solution to be found

I'd like to upload a video on here but the form won't let me

Hey ​@fab.freya1 if you can’t upload the video, please contact our Deezer Support Team and one of our agents will help with your request.
Apologies for the inconvenience