Skip to main content
Jaime.Deezer
Community Manager
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41260 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

404 replies

Roadie
July 24, 2020

Since last update it glitches regularly, it never did before. 

On streaming songs, not downloaded. Tried reinstall and different networks. 

I'm paying for your service, since there isn't any problems with you loading my money, I don't want any problems using your service. Fix your app.

Thank you. 

Rafael.
Ultimate Superstar
Ultimate Superstar
July 26, 2020

Since last update it glitches regularly, it never did before. 

On streaming songs, not downloaded. Tried reinstall and different networks. 

I'm paying for your service, since there isn't any problems with you loading my money, I don't want any problems using your service. Fix your app.

Thank you. 

 

Have you tried the troubleshooting above? Also, do you have a sd card, anti virus or battery saver?

Guitar Hero
July 26, 2020

App crashes on start when I connect my Audeze Mobius through BT. Without BT everything works fine. Fix pls.
Android 10. 

Roadie
July 27, 2020

Yes I have tried troubleshooter, it didn’t help.

Dont have SD card. Have antivirus, Bitdefender, but I have had it before also.

Have battery saver but it happens also when phone is plugged for charging. Before i used to set some artist playlist streaming for the night, phone charger plugged and connected via bluetooth to hifi system and it worked perfectly.

Now, as you can see in pic i posted, it is playing some song and at random time of song just pops message “failed to play”, retry button doesnt do anything. If I press cancel and skip to next song it is playing normaly, and then try to go back to previous which stopped and get same error. 

It isnt that it doesnt even start playing, it drops error message randomly and then stops, can just cancel and skip to next. It is very annoying, for example when I go cycling and set playlist playing, then have to stop every once in a while to unblock music.

Thank you for your help.

 

 

Rockstar
July 27, 2020

Hello @Overfitter, can you try the troubleshooting steps at the beginning at the topic? Follow the order carefully.

@pvnucec, I see, sorry about that :slight_frown: Can you try changing the audio quality? I guess you’re listening to HiFi quality, try HQ quality and let me know if you have the same kind of error. This would enable us to identify the issue.

https://www.deezer.com/en/profile/3421485864
Guitar Hero
July 27, 2020

Hello @Overfitter, can you try the troubleshooting steps at the beginning at the topic? Follow the order carefully.

@pvnucec, I see, sorry about that :slight_frown: Can you try changing the audio quality? I guess you’re listening to HiFi quality, try HQ quality and let me know if you have the same kind of error. This would enable us to identify the issue.

Already tried it. Not fixed.

Got MIUI 12 if it maters. 

Guitar Hero
July 28, 2020

Found fix. It works when i disconnect from wifi, but why? Is there anyway to fix it without disconnecting from net?

Roadie
July 28, 2020

I am so disappointed . Any 2 seconds I ve got this message. I'm paying for your service, since there isn't any problems with you loading my money, I don't want any problems using your service. Fix your app.

Rafael.
Ultimate Superstar
Ultimate Superstar
July 29, 2020

Found fix. It works when i disconnect from wifi, but why? Is there anyway to fix it without disconnecting from net?

turn your wifi directly from the modem and your device at the same time for about 3 min 

Rockstar
July 29, 2020

Hello @Soukèna Chihab, if you’re having issue playing music on your smartphone, I suggest you follow the troubleshooting steps in the diagram at the beginning of this topic, they will help you clear the temporary data that are likely to be the cause of your issues. Let us know how it goes.

https://www.deezer.com/en/profile/3421485864