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Do you need help with Deezer on you iOS device? Ask your questions here!

  • 325 Topics
  • 1,462 Replies
326 Topics
Mr. Jahrami
Lover
Mr. JahramiLover
asked in iOS
Daily mixes playback issue

Hey everyone.. Is anyone else facing issues with Deezer Daily Mix? The tracks shown in the mix can’t be played.. it ends up playing completely different songs that aren’t even on the list. Anyone else experiencing this?

151
C
Tiny Dancer
P
Runaway Baby
Pablo30brRunaway Baby
asked in iOS
Overheat

It has become frequent that when I am using Deezer my phone increases in temperature considerably. I have an iPhone 14 Pro, and I have closed all other apps to make sure it is not another background activity- and it seems to be Deezer indeed.

111
Nina Nebo
Deezer Legend
P
Runaway Baby
Pablo30brRunaway Baby
asked in iOS
Can replay a podcast episode

I can’t replay an episode of Cafe da Manhã - a podcast in my list. It always go to another episode randomly and not the one I select.

40
P
Runaway Baby
M
Runaway Baby
ManometerRunaway Baby
asked in iOS
alarm clock function

I have deezer app is linked to the home app (Apple) but cannot be linked to the alarm clock in the home app.

91
Jaime.Deezer
Community Manager
D
Lover
Deano12345Lover
posted in iOS
No Longer Able To Browse Playlists When in CarPlay

Anyone else have or had this problem? Since the last app update, i have noticed that i can no longer browse a playlist or download folder when in carplay mode. When i select a playlist or downloads from the favourites, it just plays the first track in the list. I cant view the playlist and select a track. I now have to hit the next button to move tracks and that only works sequentially. I have deleted and reinstalled Deezer and also reset CarPlay and still got the same issue.

15524
D
Lover
A
Runaway Baby
atrabarbaRunaway Baby
asked in iOS
Add to queue / play next disappeared

In search results Add to queue / Play next are no longer available for individual tracks on a mobile app (iOS), I can only launch Track mix. Version 10.40.0 (10.40.0.3)

203
GropplerZorn
Deezer Legend
M
Runaway Baby
Mathis01Runaway Baby
asked in iOS
cant connect deezer wear os from Iphone

Hi, I just bought a montblanc watch working on wear os, which is up to date, as well as my phone (iPhone 13), and can’t link my account (part of a Deezer family) to the watch. The only option proposed is « log in with phone » and when I click it I only get the message « hold your phone close to your watch to log in », and cancel or retry as only options. I’ve tried to delete and reinstall app, restarting both devices, installing deezer for the watch from the google play on my iPhone, but still nothing. Could you get me a solution for me to be able to use deezer on my watch ?

183
Jaime.Deezer
Community Manager
L
Tiny Dancer
Lena8123Tiny Dancer
asked in iOS
queue issue

I’m on iOS. Since the recent update I can’t add songs I’ve searched for to the queue. It only works when I’ve opened a pIaylist or an album page before going on the three dots. Does anyone know why it’s like this or how I can fix it? It’s just kind of annoying to me.

111
Jaime.Deezer
Community Manager
M
Runaway Baby
mixavierRunaway Baby
asked in iOS
Can you still add searched songs to the queue?

I’m pretty sure (more like 100%) I used to be able to look up a song, click the options on the side and play it next or add it to queue. Today this doesn’t work. What’s going on?

61
Jaime.Deezer
Community Manager
O
Runaway Baby
olu.bhadRunaway Baby
asked in iOS
‘Play Next’ no longer an option on iphone

If there is a song already playing, and another song gets searched and I tap the three dots to open options, ‘play next’ no longer shows as the options. This wasn’t a problem until recently. About 2 weeks ago. This issue doesn’t affect the andriod app. Only on IPhone app. Pls resolve asap.

192
Jaime.Deezer
Community Manager
M
Runaway Baby
magmagRunaway Baby
asked in iOS
why can’t i change the cover to my favorite tracks

I tried changing it, and I can change it in the edit page but when I save the cover I chose, it doesn’t change the cover from the favorite tracks. I don’t know why, and j tried many times. Is this normal, like something they did or not.

375
Nina Nebo
Deezer Legend
D
Runaway Baby
DadoooorRunaway Baby
posted in iOS
Deezer volume goes to 50% when connected to car bluetooth

Hi, since few updates ago, when Deezer connects to my bluetooth car audio it automatically lowers the volume to 50%…no matter how I left it. It’s annoying Is this a bug or something to disable in the settings? Thanks.

39727
V
Tiny Dancer
DenysUA
Runaway Baby
DenysUARunaway Baby
posted in iOS
Album details missing on iPad

Hi. As you can see, album pages on iPad are lacking artist and album titles, album details are empty too. All is good on web and iPhone. I’ve witnessed this on iPad 11 and iPad mini 6.

327
M
Tiny Dancer
E
Runaway Baby
Evil RaccoonRunaway Baby
posted in iOS
Random volume increase to maximum

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack. 😭

109045
V
Tiny Dancer
R
Runaway Baby
RockthorneRunaway Baby
asked in iOS
Search function on IOS (Specifically IPAD) not working properly

On my iPad. Since the new layout was introduced I have noticed that when you type an artists in the search bar sort of ‘freezes’ and will not let you retype to search again. Have to completely come out of the iPad and start agin. Assume this a bug that will hopefully be fixed soon.

577
R
Runaway Baby
K
Tiny Dancer
KakowakTiny Dancer
asked in iOS
Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

148133
D
Tiny Dancer
Taticmbrasil
Runaway Baby
TaticmbrasilRunaway Baby
asked in iOS
siri cannot open Deezer

Hello there I use to ask Siri to play “flow on Deezer” but recently there’s an error. She says “I need to stay in Deezer” why?? I cannot command it? Did something change on Deezer? all the settings are the same on Siri or my iPhone. thanks in advance

93
G
Tiny Dancer
W
Runaway Baby
woustoRunaway Baby
asked in iOS
Search bar broken?

For some time now the search bar only works one time. When used, the search bar gets stuck at the top of the screen and can’t be used anymore. To use it again Deezer has to be shut down and restarted. When will this be fixed? We update Deezer as often as possible but without results. Right now I am concidering to leave Deezer and switch to Spotify due to this anoying error.

181
Jaime.Deezer
Community Manager
S
Runaway Baby
SeveratorRunaway Baby
posted in iOS
error MS1002

Can’t play tracks. No matter what device. What’s causing this? Already tried updating changing passwords etc.

31317
GropplerZorn
Deezer Legend
T
Runaway Baby
tom.duffy.52Runaway Baby
asked in iOS
Queue wont work

when i add a song to queue, after my current song comes on my song in queue does not come on instead my playlist just carries on playing?

311
GropplerZorn
Deezer Legend
G
Runaway Baby
Guillaume GalyRunaway Baby
asked in iOS
can’t create a playlist / 3 dots button missing

Hello i have two issues : the first one is that the « create » button to create a playlist is missing. Preventing me from creating new playlists the second issue is that the button with 3 dots is missing from the track interface. Which prevents me from adding a new music to my playlist. How can it be fixed ?

11510
G
Runaway Baby
I
Runaway Baby
Impeccable263Runaway Baby
asked in iOS
I can’t create a new playlist

When I type playlist name there is no option to save it. Why is this?

381
awesomemac
Deezer Legend
D
Runaway Baby
DavelienRunaway Baby
asked in iOS
Error - the page didn’t load

Hello, i can’t search for any song, album or author with Deezer due to an error : The page did not load, this content is currently unavailable due to a technical error or poor internet connection. It’s been over a week I have this issue I can however listen to my playlist even though not downloaded or access other contents such as explore for instance. i have tried with several WiFi or 5g connections, with any result Do you have any idea How to fix it? thx D.

344
Alfredo.Deezer
Community Manager
N
Tiny Dancer
Nazarii StrukTiny Dancer
asked in iOS
HiFi / FLAC

Hello! I’m using Deezer Premium in Ukraine (iPhone 14 Plus), but I don’t see the HiFi/FLAC audio quality option in settings, even when connected via Wi-Fi. Could you please help me enable it?

301
awesomemac
Deezer Legend
J
Runaway Baby
jukebox68Runaway Baby
asked in iOS
Deezer error: 2888299242

Hello,when playing a song from all my albums I get an unknown error after 2 or 3 titles:⬇️"Player notificationunknown errorDeezer: 2888299242"

355
Jaime.Deezer
Community Manager

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