Error: requested content is not loading/fail to load content

Can someone pls respond, I didnt pay premium for nothing... I have t been able to play any sound for days now. 

Hello @Jay12, can you describe the problem you face? As well as give us the version of your OS, the version of the Deezer app and the model of your phone?

Have a nice day

 I have a problem running the tracks continuously and stopping once, please respond quickly

Hello @shima, sorry that your language is not yet supported on the Community. Do the troubleshooting steps shown on this topic help you dealing with the issue you are facing?

Have a nice day 

It is fascinating to note that this issue existed about 2 years ago and you offered up the same fix. https://en.deezercommunity.com/android-47/error-failed-to-play-the-requested-content-is-not-loading-812

Unfortunately, data is not cheap and asking users to clear their cache and re-download their music is unfair especially since this is a paid for service. There has to be a better way. I'm up for renewal in a few days and will leave the service if there is no better fix because I think the situation is ridiculous. 

Do better.

Edit: spoke too soon, didn't I? Uninstalled and reinstalled the app before posting this message. I logged in after posting it only to find my downloaded music has been wiped and I still can't play anything. I guess this is the end of the road for me. 

Hi @maisolomonic 

Sorry about that. Have you followed the steps above? What version of our app are you using? And one more question: is this happening with the same tracks or randomly?

Let us know so that we can try to help you further 

I have not been able to use deezer since beginning of this month. I didnt think too much if it and left it. Its just annoying that i renewed my subscription yesterday and still cannot use it. Keeps saying error loading content. I have tried all you wrote earlier. Cleared cache, reinstalled app and I still cannot use the app. Please look into this. I mean I paid so I should get value for my money.

Hello @Ann.O we are sorry to hear you are experiencing this issue. Please bear in mind that you did not have Deezer Premium from 22nd until 27th of February and you hence lost all your downloads. 

What exactly is the problem? Are you able to play music while you have strong Wifi? 

Please let us know so we can help you further with this matter 

I keep getting error content not loading when I play songs. It works when I restart my phone then fails again after a few songs. My connectivity is amazing. I'm watching YouTube in 1080.

Using Deezer on Android 8.0 with miui skin if that's relevant. Deezer version 6.1.20.58

Hey @Mwaiwathu 

Sorry that's happening. Please see the troubleshooting steps above and let us know if the problem persists 

Re downloading tracks is not so easy, this has become frustrating and I am thinking of leaving Deezer. I can’t play my downloaded songs offline so I have to use data which is extra cost. Kindly fix issue ASAP