Periodically, when I try to play a track (with most of Flow), an error “The requested content does not load” flies. I have a subscription.

Периодически при попытки воизпроизвести трек(с большинством из Flow) вылетает ошибка “Запрошенный контент не загружается”. Подписка у меня оформлена.

Hello @fenixrus61, what kind of subscription do you have? And on which device do you have this issue?

Have a nice week 

I am subscribed to Deezer Premium. I using Xiaomi mi max 3, MIUI 11.0.7, Android 9.

Hi @fenixrus61, can you try the troubleshooting steps above? Don’t forget to clear the cache, that’s important. Let me know how it goes.

Cheers 

Hello,

For the past 3 days every time i open the app on android and try to play my playlists i always get a mix playlist. From website (on desktop) the playlist works fine.

Any idea about the cause?

Thank toy.

I lately notice a lot of problems with Deezer. When I choose a song it happens more than once that it stops. I receive the message that it is loading. I have to choose then another song in the hope that it doesn't stop again…

Hello @beke @zappatto, could you try the troubleshooting steps shown above? Don’t forget if you own an Android to clear the cache.

Let me know if it helps 

Have you guys solved this problem? Please see attached print screen

I have a pocophone f1

Let me know 

Hello @hugaaao, have you tried the troubleshooting steps shown in the diagram pinned to this topic?

Cheers 

Hello, I have an Android device and I have this problem of unending loading. I cleared my cache but it still didn't work. Unfortunately my phone already had deezer on it when I got it so now it doesn't want me to uninstall it. What would you suggest I do? 

Hello @Hugo's, can you let us know which device it is, what is the version of Android and what is the version of the Deezer application?

Thank you for the feedback 

It's only affecting certain tracks and the whole track sounds like it's on fast forward.

Exaples are Oasis "Roll With It" and "Some Might Say" but none of the others from the album (What's The Story) Morning Glory (Remastered). 

Tried clearing all downloads, reducing the cache to 32mb, and changing the sound quality but it's still the same. I'm using a Samsung Galaxy Note 9.

Help please! 

@Kevin Deezer i don`t use offline mode, i used to listen my playlists form the app (over the net), i cleared cache, my app is up to date, all of my songs from all of my playlists are grey (like they are not available) and i keep getting songs form a mix playlist, like i said before my playlist work fine form my desktop in browser

Hi there @ChrisPP 

Please follow the troubleshooting mentioned in this topic and let us know if the issue persists 

Hi @zappatto it could be that's happening because the distributors have removed the content from your country. For more info, please see here 

@Rudi I get the rights for their songs but i don`t get why same playlist is ok on pc and not on mobile since i use same IPS on mobile and land data connection and i don`t use vpns of tor or any other ip masking stuff

Hangi şarkıyı açmak istesem bu hatayı alıyorum

İndirmediğim şarkıları açmak istiyince böyle oluyor

Hi again @zappatto 

Thanks for coming back and for your patience. Some tracks have limitations when it comes to the platform too. Please use the topic mentioned above to request them 

Hey @alper1328 

Thank you for reaching out. Apologies for my reply in English - Turkey isn't supported in the community at the moment, only with our customer support team here.

Please see above for more help 

I find it very unprofessional that you said that we have to follow these steps to solve the problems of loading the songs. I have used Spotify, Youtube Music, Tidal and believe me that DEEZER is the only one in which the delay in loading music happens a LOT of times. I gave up DEEZER once for the same reason and went to TIDAL, where I use MASTER which is the superior quality to flac and yet ALMOST never takes long to load the songs. Therefore, or it is a problem of the application or your servers, but do not give patching solutions that would also have to be done several times a day. I hope they give a solution to this which is the ONLY bad thing about DEEZER, since I love the application, and how they organize the music and the listings, as well as the new music that they offer according to tastes, which is very accurate.

Cheers

Hello,

I don`t get it, all of the sudden none of my 300+ songs from my playlist are not available on mobile? that`s weird. I quit, no point in getting angry over this, gl with it and maybe i`ll try it again some time in the future.

BR,

Hi @Basurex we are very sorry to hear you are getting this impression. The troubleshooting steps only have to be performed once properly. If every single step is done thoroughly and in the correct order there shouldn’t be a problem in the long-term. Please let us know how you get on, we want to make sure you can listen to music without any interruptions.

Hi @zappatto we are sorry to hear you are experiencing this issue. Could you please explain this a bit further so we can help you more with this problem:

• Are you sure you are logged into the correct Deezer account?
• Did 300+ songs disappear from your favourite song list OR from a playlist you created OR from a playlist someone else created?
• Can you still see these songs in your Deezer account on another device?
• Could you please name some examples of the songs which disappeared: artist, title and Deezer URL link?

Many thanks 

I can not find a direct email address for deezer. I am using Samsung phone never had no problems until 3 weeks ago. Songs are stopping and starting all the way through the song. A 3 minute song is lasting 6 minutes !! I pay the subscription fee of £10 per month and have been for many years now.

Please deezer sort this out or I will be cancelling. I have read other threads and tried the things other people have and it's still not working!!

Hello

I tried following your tips (erasing app cache) and downloading an album but it didnt work: tracks keep loading and loading...so I even tried to disinstall the app and reinstall it but no changes. Then I had luck only not using my home Wi-Fi but using my 4G connection! Il I use  Could this trouble be related to internet type of connection?!? Does it mean I cannot use Deezer with my home Wi-Fi?! It sounds crappy...

Thanks

 

 

Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry . Try the tips mentioned below.

• If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
• If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Hi there @HOMA 

Sorry to hear that. Please follow the troubleshooting steps above and let me know if you need further help!

Hey @Massimo.G 
Your Deezer app should definitely stream via Wi-Fi as well. Have you tried restarting your router after about 3 mins? Let me know what app version and OS you've got too