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StickyF.A.Q.

Error: requested content is not loading/fail to load content

Forum|Forum|6 years ago
January 23, 2020
404 replies
41257 views

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

Steps for Android

Restart the app (kill the app and remove it from the notification bar)
Try another network (4G or Wifi)
Restart your phone
Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
Un-install the app and re-install the app

Steps for iOS

Quit and relaunch the app
Try another mobile (4G or Wifi)
Empty Smart Cache
Restart the phone
Clear the app data
Delete the app and reinstall it

Show previous replies

F

flaze

Roadie

I have been with Deezer since before, it was Muve Music. Been with cricket 15 years. This is the ONLY time I detest being a customer because it is not being resolved and all these goofy steps of uninstall, tilt your phone this way and restart, it is getting old. Why won't the Deezer owners or staff take care of these easy fix hickups? 🤔

J

jhkm883

Rising Star

I have not been able to use Deezer at all today, it just “downloads” something.. and says: Wait, it only takes few seconds..”

Well, it has been couple of hours now, I have switched my phone(totally) off, twise, but after I switch it on, Deezer keeps on “downloading”.

It started last night, when every second song did not play at all, I had to jump over and listen, then jump, listen, jump, listen etc…

So what the heck is wrong, should I return to Spotify??

K

Kevin Deezer

Rockstar

Hi @jhkm883, please have a look at the troubleshooting tips pinned to this topic, they should help you deal with issues you are facing.

Have a good week :slight_smile:

https://www.deezer.com/en/profile/3421485864

K

Kevin Deezer

Rockstar

Hi @flaze, thank you for your feedback and sorry that you feel you are having a bad experience with these troubleshooting tips :disappointed_relieved: We understand it can feel frustrating, we hope to be able to solve these issues in the future and improve the user experience of all smartphone users.

Have a nice week! :slight_smile:

https://www.deezer.com/en/profile/3421485864

M

maisolomonic

Roadie

I can't stream on mobile. It works fine on my laptop, but I can't stream via the android mobile app. It says: 'Error: failed to play. The requested content is not loading.'

Please help.

Rudi

Ultimate Superstar

Hey @maisolomonic

Thanks for letting us know. Sorry that's the case.

Please have a look above for further help :thumbsup_tone2:

S

Samuel Obayomi

Roadie

Hello. I have been unable to stream via mobile. Followed all the necessary steps, and still can't stream. My subscription is going without being used. Kindly act ASAP

Pia.Deezer

Ultimate Superstar

Hi @Samuel Obayomi I checked your Deezer Premium account and everything looks fine in our system. Could you please try to stream music with strong Wifi - does it work then?

When exactly do you get the error message? Which error message do you get?

Could you please double check whether you followed every single step? Thank you

J

Jay12

Roadie

This problem still persists, it quite unfair to have a problem this long and still no tangible solution has been provided. What's wrong with your support?

I have tried all the above troubleshooting steps, it's still the same Error: Failed to play. I cant be on premium and not even enjoy the benefits. Pls provide a solution asap.

S

shima

Roadie

عندى مشكله فى تشغيل التراكس بشكل مستمر وبيقف مره واحده ارجو الرد السريع

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After each step, try playing the music again. If it’s still not working, go to the next step.

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