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:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

Hey @maisolomonic 

Thanks for letting us know. Sorry that's the case.

Please have a look above for further help :thumbsup_tone2:

Hello. I have been unable to stream via mobile. Followed all the necessary steps, and still can't stream. My subscription is going without being used. Kindly act ASAP

Hi @Samuel Obayomi I checked your Deezer Premium account and everything looks fine in our system. Could you please try to stream music with strong Wifi - does it work then? 

When exactly do you get the error message? Which error message do you get? 

Could you please double check whether you followed every single step? Thank you

This problem still persists, it quite unfair to have a problem this long and still no tangible solution has been provided. What's wrong with your support?

 

I have tried all the above troubleshooting steps, it's still the same Error: Failed to play. I cant be on premium and not even enjoy the benefits. Pls provide a solution asap.

عندى مشكله فى تشغيل التراكس بشكل مستمر وبيقف مره واحده ارجو الرد السريع

Can someone pls respond, I didnt pay premium for nothing... I have t been able to play any sound for days now. 

Hello @Jay12, can you describe the problem you face? As well as give us the version of your OS, the version of the Deezer app and the model of your phone?

Have a nice day

عندى مشكله فى تشغيل التراكس بشكل مستمر وبيقف مره واحده ارجو الرد السريع

 I have a problem running the tracks continuously and stopping once, please respond quickly

Hello @shima, sorry that your language is not yet supported on the Community. Do the troubleshooting steps shown on this topic help you dealing with the issue you are facing?

Have a nice day :slight_smile:

It is fascinating to note that this issue existed about 2 years ago and you offered up the same fix. https://en.deezercommunity.com/android-47/error-failed-to-play-the-requested-content-is-not-loading-812

Unfortunately, data is not cheap and asking users to clear their cache and re-download their music is unfair especially since this is a paid for service. There has to be a better way. I'm up for renewal in a few days and will leave the service if there is no better fix because I think the situation is ridiculous. 

Do better.

Edit: spoke too soon, didn't I? Uninstalled and reinstalled the app before posting this message. I logged in after posting it only to find my downloaded music has been wiped and I still can't play anything. I guess this is the end of the road for me. 

 

Hi @maisolomonic 

Sorry about that. Have you followed the steps above? What version of our app are you using? And one more question: is this happening with the same tracks or randomly?

Let us know so that we can try to help you further :thumbsup_tone2:

I have not been able to use deezer since beginning of this month. I didnt think too much if it and left it. Its just annoying that i renewed my subscription yesterday and still cannot use it. Keeps saying error loading content. I have tried all you wrote earlier. Cleared cache, reinstalled app and I still cannot use the app. Please look into this. I mean I paid so I should get value for my money.

Hello @Ann.O we are sorry to hear you are experiencing this issue. Please bear in mind that you did not have Deezer Premium from 22nd until 27th of February and you hence lost all your downloads. 

What exactly is the problem? Are you able to play music while you have strong Wifi? 

Please let us know so we can help you further with this matter :slight_smile:

I keep getting error content not loading when I play songs. It works when I restart my phone then fails again after a few songs. My connectivity is amazing. I'm watching YouTube in 1080.

 

Using Deezer on Android 8.0 with miui skin if that's relevant. Deezer version 6.1.20.58

 

Hey @Mwaiwathu 

Sorry that's happening. Please see the troubleshooting steps above and let us know if the problem persists :thumbsup_tone2:

Hi all,

Thank you for reporting the offline/downloaded issue to us, our devs are working on it. Please check for app updates, and if there isn't any for you yet, try changing the audio quality settings to Balanced and redownload the tracks :thumbsup_tone2:

Re downloading tracks is not so easy, this has become frustrating and I am thinking of leaving Deezer. I can’t play my downloaded songs offline so I have to use data which is extra cost. Kindly fix issue ASAP 

S20 ultra music keeps loading and does not play on new S20 Ultra 5g phone. This app needs to update or what other alternative can be done to resolve the issue?

 

Please note I am paid subscriber.

Hey @Funmi Afandolo 

We appreciate it isn't that easy, we're sorry for the inconvenience. This is so we have the required time to investigate and potentially sort this situation out :thumbsup_tone2: what version of our app and OS/device you're using?

Thank you for your patience and understanding.

Using version 6.1.21.66 on Samsung s8

Hello @VJW, please try the troubleshooting steps described in the post pinned to this topic and let us know how it goes :slight_smile:

Have a nice day

I have been using deezer for a while now. But for the last 2 or 3 weeks my songs have been stopping and starting alot. Even if I have downloaded songs and I put the app onto offline mode, the songs still just stop and star. I did see that there were 2 updates and I thought they would fix it but they haven' . It's getting to a point that I can't take it anymore. I just really hope you see this and try fix it

Hello @garydee, could you try the troubleshooting steps shown in the diagram pinned to this topic? Don’t forget to choose Clear all in the app and clear the cache of the device.

Let us know how it goes :wink:

Deezer app doesn’t work well on mine tablet and android either! Whenever i try to switch songs the the android app crashes and the mobile won’t work until it is powered off and on again.
Maybe need to switch to another app 

Hello @tugakerfio0, please have a look to the troubleshooting steps illustrated above that should help you with the issues on your tablet and smartphone :slight_smile: Don’t forget to clear the cache.

Have a nice day :wink:

After updating to the last version, the application keeps cutting off, on iPhone and computer, just “error, retry” AFTER EACH SONG. C’mon Deezer! 

Hi @maucarpa 

Thanks for reporting it. Apologies this has happened. We're looking into it at the moment.

I've had a look on your account and noticed that you have a HiFi subscription so: could you please try to change your audio quality settings to HQ from HiFi? Let us know if it makes a difference and what OS and app versions you've got installed :thumbsup_tone2:

 

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