iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 138 Topics
  • 642 Replies

138 Topics

P
Tiny Dancer
Pinkcat1980Tiny Dancer
asked in iOS

awful quality on Deezer app, except for radios

I’ve had Deezer for years and recently within the last 2 months the sound quality on the songs is terrible. Crackly and painful to listen to. It’s fine on the radio stations (I listen to the radio through Deezer too) so I don’t understand it? I really need it sorting out. I’ve downloaded the recent version but that’s not worked either!?!?! Please help!

2
A
Tiny Dancer
1 year ago
B
Runaway Baby
BuchoyRunaway Baby
asked in iOS

Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC.   It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify   Thanks

6
G
Tiny Dancer
1 year ago
J
Runaway Baby
JaninhaRunaway Baby
posted in iOS

HiFi streaming & downloading problem on iphone app

Hello deezer.I’m a deezer premium with TIM subscriber. But in my iphone, I can’t stream or download hifi audio…I am linking a screenshot for your better understanding… 

1
Yula
Community Manager
1 year ago
T
Tiny Dancer
Tracy-Lee MalcolmTiny Dancer
asked in iOS

Deezer for iPod touch iOs 12?

Is there a way to install Deezer on my iPod touch 6th gen running iOS 12.5? App store saying it requires iOS 14 and higher? Is there a workaround?

2
J
Tiny Dancer
1 year ago
M
Runaway Baby
mikaeldafonsecaRunaway Baby
asked in iOS

can’t find an airplay speaker

Hijust installed an airplay speaker. Works fine in Spotify and can be found and played to. But it does not appear in Deezer. Any thoughts? The speaker is a Philips TAW8506 Thanks

1
Yula
Community Manager
1 year ago
T
Tiny Dancer
torfindelTiny Dancer
asked in iOS

Information about iOS requirements for Deezer app

I read it was possible to get Deezer from iOS 8 and up (https://www.deezer.com/us/devices/mobile), so I decided to buy an iPod 5 which supports iOS 9.3.5, but when I go to get the app from the appstore it says I need iOS10, which is a bummer. Did this change recently and the webpage is outdated? Or is there another way to install Deezer on iOS 9? Thanks in advance

27
J
Tiny Dancer
1 year ago
B
Runaway Baby
Bennie.van.der.WaltRunaway Baby
asked in iOS

Random logout and deletion of downloaded tracks

Has anyone else experienced where the deezer app just logs you out? I would be listening to music just fine and then all of a sudden my music stops, I am then logged out, need to sign in again and need to re-download all of my offline tracks.    Latest IOS version on iPhone 8+. 

7
E
Tiny Dancer
1 year ago
M
Runaway Baby
marilyne DELL'amicoRunaway Baby
asked in iOS

deezer hifi and airplay?

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format)  via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer  hifi (launched on my iPhone) is compatible with airplay ?   i really try to find a wireless solution with good quality, and by using my existing audio system…   thank you for your help

23
dee_dirk
Deezer Legend
1 year ago
S
Runaway Baby
SharkoooRunaway Baby
asked in iOS

Problem with instagram/snapchat story

When I play music on iphone 11 pro max on my bluetooth device and I want to record story on ig or snapchat, music stop for few seconds ( about 4-5 seconds) and then it play. What is reason? I try it on iphone x and there not have problem but on iphone 11 I have that problem. When i use other services ( tidal, spotify) it work without stoping music.     

34
R
Tiny Dancer
1 year ago
B
Runaway Baby
basselope7Runaway Baby
asked in iOS

Vocals are muffled but instruments sound fine

On the app for iOS I’m suddenly getting a strange problem: the vocals of the song are muffled and sound like the singer is far away, but the instruments all sound normal.  I’ve tried every settings change I can see and nothing works.Incidentally, I’ve gotten this same problem on another app before, and the situation there was to sign out of all other devices.  But that doesn’t seem to apply here because one, there is no setting where I can sign out of all devices with one click, and two, according to my app, my phone is the only device connected to my account… which isn’t true.  (I have my desktop and laptop connected and yet those aren’t listed in the app.)I have an iPhone 7 running iOS 15.4.1 and the app is the latest version as well.  It’s not an issue of updating.  Please help. 

3
dee_dirk
Deezer Legend
1 year ago
N
Tiny Dancer
n_vol_1235Tiny Dancer
asked in iOS

free premium

Hi there,my name is Nikita,and I from Ukraine,please tell me about free premium for Ukrainian,thank you for time

3
GropplerZorn
Deezer Legend
1 year ago
B
Tiny Dancer
BezbezTiny Dancer
asked in iOS

AirPly - problem

Hi All,I am trying to connect via AirPlay from within the app to my Linn player (IOS version: 15.4.1) and I am getting the message that I have:"1. Verify that access via local network is enabled" (after checking, it turns out that it is)2. check WiFi network (everything is OK)."Interestingly - if I have previously connected via AirPlay to the Linn player from another app (e.g.: Tidal, which connects without issue) and I switch to the Deezer app - the audio is sent normally to the player and clearly the AirPlay function is working.Has anyone experienced this problem?

1
Yula
Community Manager
1 year ago
D
Runaway Baby
Dries MockersRunaway Baby
asked in iOS

iOS bug 9.9.0.5

For some reason, I can’t press the first song in some albums since the last release. It just won’t register as a press. To access the first song in an album, I have to open another song and go back to the previous song. Two examples of these albums are “What Went Down” and “Total Life Forever” by Foals. Edit:after testing some more, I found out that the same happens, but for the first (Moonlight) and second (Exits) song on their album “Everything Not Saved Will Be Lost Pt. 1”

2
D
Runaway Baby
1 year ago
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