Answered

Require API Auth


I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
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Best answer by Rudi 27 October 2019, 01:52

Hey @Superuuu 

I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works 😉

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21 replies

Userlevel 7
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Hi there @divya ganesan

I've unlinked your devices and sent a password reset email. Please change your email and login again, this time without social media, just email and password. Also, try logging in using a different network, i.e. WiFi. Let me know how it goes 😉
I have the same problem, could you please help me? Thank you 😊
code:
Userlevel 7
Badge +5
I have the same problem, could you please help me? Thank you 😊



Hi there, please reinstall the app and let me know if it helps!
I have problem with requireing api auth, please help!
Userlevel 7
Badge +5
Hi there @soki0203

Thank you for reporting it. I've refreshed your cache on our side and sent you a password reset email. Please change your password after reinstalling the app and let me know if it helps 😉
I have the same problem
Userlevel 7
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Hi there @Daliz

Sorry about that. I've done the same as for @soki0203 and sent you a password reset email. Please change it after reinstalling our app and keep me posted 👍🏼

Hi, I have the same issue. Could you please help?

same here

Userlevel 7
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Hi there@Raluca.Negrea @floyddansky 

Sorry about that. I've repeated the procedure for your account and sent a password reset email too. Let me know if it helps.

I have the same problem I tried de change my password but the problem still here 

Userlevel 7
Badge +5

Hey @Superuuu 

I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:

 

 

Userlevel 7
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Hi there @Klaske de Groot 

Are you experiencing the same? If yes, please reinstall the app and change your password following the email I've sent you. Ah! And avoid using FB to login :wink:

Same here, please help? Thanks

Same, please help, thx

Userlevel 7
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Hi there @mayarasabinoleite @Douglas Sabino 

Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version :thumbsup_tone2:

I got the same problem, could you please help me

Userlevel 7
Badge +5

Hi there @Mercierkohrl 

Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version 👍🏼

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya

I have the same pb (require API auth) and though it works on my desktop it does not work on my IPAD. More now having changed again the password on the desktop it requires changing thze pass on the ipad

Userlevel 7
Badge +5

Hey @bulloz74 

Thanks for reporting it. What iPad OS and app version have you got? This has been sorted so it could be gone if you update the app. Let us know :wink:

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