Require API Auth

Forum|Forum|7 years ago
May 2, 2019
37 replies
11249 views

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya

Best answer by Rudi

Hey @Superuuu

I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:

Show previous replies

H

Harald.H

Roadie

Well, faulty update and additionaly bad service (no answer).

Doesn´t make me happy . 😉

As a precaution, I have already cancelled the subscription... should still promptly come a good solution proposal from customer service, I can think about a new conclusion of the membership. We will see.

C

Christian.Meseth

Roadie

This really sucks. Deezer seems to block your account / app once you travel to places that are... How shall I say... Not wasp? French? White?

Yula

Deezer Staff

This really sucks. Deezer seems to block your account / app once you travel to places that are... How shall I say... Not wasp? French? White?

This is really not true and really sad for you to say this,

one of our biggest markets is Brazil!

(She/her) add your pronouns to your signature!

H

Hamilka

Roadie

This really sucks. Deezer seems to block your account / app once you travel to places that are... How shall I say... Not wasp? French? White?

This is really not true and really sad for you to say this,

one of our biggest markets is Brazil!

My daughter is part of our family account and I have the same problem since she traveled to South America a few days ago. Perhaps there is indeed a problem with different locations.

Johnathan.Deezer

Ultimate Superstar

This really sucks. Deezer seems to block your account / app once you travel to places that are... How shall I say... Not wasp? French? White?

This is really not true and really sad for you to say this,

one of our biggest markets is Brazil!

My daughter is part of our family account and I have the same problem since she traveled to South America a few days ago. Perhaps there is indeed a problem with different locations.

Hello @Hamilka!

Sorry about it, can you please check it with our Customer Care Team, they can have a look on it to help you.🕵🏽

JohnathanF

B

Branny

Roadie

Same here unfortunately

Jaime.Deezer

Community Manager

@Branny can you please check it with our Customer Care Team? our agents will be able to help.
Apologies for the inconvenience